Looking for a job

Mario Rodriguez

@mariorodriguez

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Bilingual professional with 15 years in Customer satisfaction, HR and AI-related work.

Taiwan

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What I'm looking for

I seek a role that values innovation and collaboration, offering opportunities for growth and impactful contributions.

I am a bilingual professional with over 15 years of experience across Human Resources, training, customer service, translation, and AI-related work. My career has been marked by leading cross-functional language initiatives in recruitment, performance management, employee development, and service operations, supporting both corporate environments and fast-paced start-ups.

My background includes designing and delivering training programs, implementing HR processes, managing community engagement, and improving the customer journey through personalized service and operational efficiency. In recent years, I have contributed to AI model development by evaluating outputs, refining language use, and supporting data quality through translation and linguistic review.

With strong analytical thinking, tech proficiency, and a people-first approach, I bring a balance of empathy, structure, and innovation to every role—always focused on improving experiences and supporting business growth through practical, high-impact solutions.

Experience

Work history, roles, and key accomplishments

Current

AI Training Specialist

Current

Outlier AI

Jan 2024 - Present (1 year 6 months)

Reviewed and annotated data to train machine learning models, assessing AI-generated outputs for accuracy and relevance. Collaborated with research teams to enhance model performance and ensure high-quality data labeling.

Machine Learning Critical Thinking Collaboration Quality Assurance

Current

Growth Recruiter

Current

SCALE AI

Jun 2024 - Present (1 year 1 month)

Managed end-to-end recruitment for various roles, ensuring quality hires and cultural fit. Partnered with hiring managers to define job requirements and developed effective sourcing strategies. Conducted candidate sourcing and maintained a high-quality candidate experience.

Recruitment Candidate Sourcing Interviewing Cross Functional Collaboration Quality Assurance Process Improvement

Current

AI Research Translator

Current

RWS Group/SDL

May 2023 - Present (2 years 2 months)

Translated and adapted content for AI language models, ensuring linguistic accuracy and contextual relevance. Reviewed AI-generated text for clarity and coherence, providing feedback to improve performance.

Translation Translation Accuracy Content Adaptation Cross Functional Collaboration Quality Assurance Communication

Transcriber/Translator

HappyScribe

Apr 2016 - Jan 2020 (3 years 9 months)

Transcribed and translated audio and video content with a focus on accuracy and context. Ensured high-quality delivery by proofreading and adapting content to client guidelines.

Transcription Translation Proofreading Content Adaptation Client Guidelines Quality Control

Community Engagement Manager

Facilities Management

Mar 2019 - Feb 2023 (3 years 11 months)

Oversaw operations and community management across properties, ensuring high service standards. Acted as the main contact for residents, addressing concerns and fostering positive relationships.

Community Management Customer Service Relationship Building Communication Problem Solving

People Operations Specialist

UPS Mexico

May 2011 - Mar 2018 (6 years 10 months)

Led training programs and supported HR functions including recruitment and employee onboarding. Collaborated with leadership to enhance employee engagement and operational excellence.

Training Development Employee Onboarding Engagement Customer Service Performance Monitoring Process Improvement Collaboration Operational Excellence

Customer Service Representative

Teletech Mexico

Oct 2006 - Jan 2011 (4 years 3 months)

Provided frontline support to customers, resolving inquiries and technical issues. Maintained accurate records and consistently met performance metrics related to customer satisfaction.

Customer Support Communication Performance Metrics Problem Solving Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Greystone College Australia

Diploma of Marketing and Communication, Marketing and Communication

2019 - 2023

Oversaw daily operations, customer service, and community management activities across multiple residential and commercial properties, ensuring high service standards and tenant satisfaction.