Marie Kiragu

I am a highly motivated and results-driven professional with over 5 years of experience in sales, customer experience, and data analysis. I excel at leveraging data-driven insights and CRM systems such as Zendesk, Freshdesk, Salesforce, Freshsales, Zoho, and Enkept to enhance customer satisfaction and drive business growth. With a proven track record of achieving a CSAT score of 95% and above, I specialize in optimizing customer interactions, increasing brand awareness, and generating qualified leads.

My expertise in email marketing and CRM tools has consistently delivered measurable results, boosting engagement and contributing to revenue growth. I bring strong communication and collaboration skills, thrive in dynamic, fast-paced environments, and am passionate about contributing to the success of team-oriented organizations through innovative and results-focused approaches.

I hold a Bachelor of International Business Administration with a major in Finance and Marketing from the United States International University – Nairobi, Kenya, and have completed advanced courses in Data Analytics from ALX and Investment Banking from Udemy. My professional journey includes roles as a Senior Sales Consultant, Sales and Marketing Associate, and Marketing & Business Development Associate, where I have consistently exceeded targets and driven business growth through strategic planning and effective execution.