Open to opportunities

Naomi Macharia

@naomimacharia

Message

Results-oriented marketing professional with expertise in client relationships.

Kenya

Message

What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation.

I am a results-oriented marketing professional with a strong track record in building and nurturing client relationships, driving sales performance, and excelling in dynamic project management. My ability to conceptualize and execute strategies while mentoring individuals for success has been a cornerstone of my career. I am adept at assembling cross-functional teams and showcasing exceptional communication prowess, making critical decisions in challenging situations.

Throughout my career, I have revitalized underperforming sales organizations through scalable, sustainable solutions. My experience includes roles such as Customer Support Representative and Store Key Account Manager, where I cultivated long-lasting relationships with clients and consistently delivered exceptional customer experiences. I pride myself on my adaptability and transformational leadership, always striving to improve customer experiences through strategic thinking that anticipates outcomes.

Experience

Work history, roles, and key accomplishments

Current

Store Key Account Manager

Current

Cityscape

Jan 2023 - Present (2 years 5 months)

Cultivated long-lasting relationships with clients, ensuring satisfaction through proactive engagement. Drove product knowledge and negotiated pricing, leading to increased sales opportunities and foot traffic.

Key Account Management Customer Engagement Negotiation Product Knowledge Sales Strategy

Current

Customer Support Representative

Current

Teleperformance Kenya

Jan 2024 - Present (1 year 5 months)

Assisted German-speaking customers via call, email, and live chat, resolving inquiries efficiently. Utilized Salesforce to manage tickets and track interactions, maintaining a high customer satisfaction score. Collaborated with team members to enhance customer experience.

Salesforce Customer Service Ticketing

Social Services Assistant

Eisenhuttenstadt

Jan 2020 - Jan 2021 (1 year)

Assisted in social services, contributing to community welfare and support initiatives.

Social Services Community

Customer Care Representative / Office Assistant

Geeks Company

Aug 2015 - Oct 2018 (3 years 2 months)

Promoted products and maximized upsell opportunities, resulting in a 20% revenue increase. Established customer relationships and achieved a 90% issue resolution rate within 24 hours.

Customer Relationship Management Upselling Customer Engagement Team Coordination

Production Assistant

Starkland Personaldienstleitung GbR

Jan 2018 - Jan 2019 (11 months)

Executed production schedules, achieving a 98% adherence rate. Increased production output by 15% and maintained logs for management, enhancing efficiency and on-time deliveries.

Production Scheduling Team Collaboration Logging Quality Assurance

Public Relations Assistant

Candy Group of Companies

Aug 2015 - Aug 2015 (0 months)

Executed innovative PR strategies, leading to a 15% revenue growth. Managed online presence and crafted business proposals, aligning solutions with client needs.

Public Relations Marketing Strategy Online Presence Management Revenue

Field Researcher

Department of Gender and Social Services

Mar 2014 - Jun 2014 (3 months)

Conducted village analyses to assist marginalized populations. Ensured data accuracy and generated insightful models for comprehensive reporting.

Data Analysis Community Engagement

Intern/Tutor

Orient Institute of Business Studies

Jan 2010 - Jan 2011 (1 year)

Provided tutoring and support to students, enhancing their learning experience and academic performance.

Curriculum Development Communication Skills

Education

Degrees, certifications, and relevant coursework

Pflegeschule International Berlin

General Training, Health Care Administration

2020 - 2021

Participated in general training in Health Care Administration, gaining insights into healthcare systems, management practices, and administrative processes within the health sector.

Akademie Seehof

Language Certification, Language Studies

2019 - 2020

Completed B1 & B2 German Language courses, enhancing language proficiency and communication skills in German, which is beneficial for professional interactions in German-speaking environments.

Nairobi Institute of Business Studies

Certified Public Accountant, Accounting

2011 -

Completed Certified Public Accountant (CPA) training, focusing on accounting principles, financial reporting, and taxation. Gained foundational knowledge essential for a career in finance and accounting.

Moi University

Bachelor of Arts, Political Science & Public Administration

2011 - 2014

Grade: 2nd Class Honors, Upper Division

Studied Political Science and Public Administration, achieving a strong understanding of political systems, governance, and public policy. Developed analytical skills and the ability to critically assess political issues and administrative processes.

Orient Institute of Business

Certification, Computer Applications

2010 -

Completed certification in Computer Application Packages, acquiring essential skills in various software applications and enhancing computer literacy for professional use.