Open to opportunities

MAMODE HOSSEN MUHAMMAD IRFAAN

@mamodehossenirfaanm

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Customer-focused operations and customer service professional with aviation exposure and fraud prevention experience.

Mauritius

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What I'm looking for

I seek a customer-focused operations role in a collaborative, fast-paced company where I can apply aviation and fraud-prevention experience, improve processes, and grow professionally.

I am a customer-focused operations and service professional with over three years' experience in fast-paced international environments, combining frontline support, back-office case management, and customer risk mitigation. I have practical aviation exposure through an IATA cabin crew certification and an internship at Airport of Mauritius, which strengthened my operational understanding and passenger-service skills.

My background includes roles as a Customer Service Representative, Customer Risk Specialist, and Operations Executive where I managed high volumes of interactions, handled claims, refunds, and verified international documents to ensure regulatory compliance. I have experience using tools such as Intercom, Aircall, JIRA, Slack and CRM systems and have a track record of improving customer satisfaction, reducing fraud exposure, and meeting KPIs.

I am adaptable, team-oriented, and performance-driven, with mentoring experience delivering a 100% pass rate as a digital skills trainer. I seek roles where I can apply my analytical attention to detail, customer-first mindset, and operational experience to deliver high-quality customer experiences and support business integrity.

Experience

Work history, roles, and key accomplishments

Passenger Service Agent

Airport of Mauritius Co. Ltd

Dec 2025 - Feb 2026 (2 months)

Assisted passengers with security screening, baggage guidance, and gate information, reducing delays and improving passenger flow and compliance with airport protocols.

Customer Service Communication Attention To Detail

Customer Risk Specialist

Modero Group

Mar 2023 - Feb 2026 (2 years 11 months)

Verified international documents and analyzed transactions to assess fraud risk, using AI-based detection tools to reduce fraud exposure and protect account security in compliance with EU regulations.

Fraud Detection KYC Risk Analysis AI Tools & Compliance Transaction Monitoring

Customer Service Representative

Modero Group

Jan 2023 - Feb 2026 (3 years 1 month)

Handled high-volume customer inquiries via phone, email, and chat using Intercom, Aircall and CRM tools, resolving bookings, cancellations, refunds and claims to improve satisfaction and KPI performance.

Intercom Aircall Jira CRM SLA Management Cross Functional Collaboration

Tour Guide

Hello Islands DMC

May 2025 - Sep 2025 (4 months)

Led guided tours and activities across Mauritius, enhanced guest experience through cultural insights and upselling local experiences, increasing guest satisfaction and repeat bookings.

Customer Service Upselling Cultural Interpretation Multitasking Guest Relations

Travel Sales Customer Service

Shamal Travels Ltd

Aug 2025 - Aug 2025 (0 months)

Assisted customers with ticket bookings and holiday packages, advised on destinations and pricing, and supported sales efforts to meet targets while maintaining high service standards.

Ticketing Customer Service Sales Support Communication Attention To Detail

Operations Executive

Modero Group

Jan 2023 - Mar 2023 (2 months)

Managed fleet operations and logistics for the French fleet, coordinating vehicle check-in/out, partner vendors, and field requests to improve operational efficiency and customer satisfaction.

Fleet Operations Logistics Coordination Vendor Management Customer Support Operational Efficiency

Education

Degrees, certifications, and relevant coursework

Kadosh Training Centre

IATA Certification, Aviation / Cabin Crew Training

2025 - 2025

Completed IATA certification and airline cabin crew training including soft skills for cabin crew success.

AUF Maurice

PIX Certification, Digital Skills

2025 - 2025

Attained PIX certification through AUF Maurice to validate digital skills proficiency.

New Eton College

Higher School Certificate (A-Levels), General / Secondary Education

2020 - 2022

Activities and societies: Class Representative; member of the NEC Volleyball club; Winner & Best Speaker – Interclass English Debate Competition.

Completed Higher School Certificate (A-Levels) with subjects including French, Mathematics, Physics, General Paper, and Computer Science.

New Eton College

School Certificate (O-Levels), General / Secondary Education

2018 - 2019

Activities and societies: Winner, Interclass Mathematics Quiz Competition; Ranked 1st Overall – Awarded Best Candidate Among Science, Arts, and Economics Streams.

Completed School Certificate (O-Levels) with strong results across Mathematics, Physics, English, French, Computer Science, and Additional Maths.