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Laura Remy

@lauraremy

Customer service and training professional at Allianz Services Mauritius, coaching employees and processing travel insurance claims.

Mauritius

Message

At Global Excel Ltd, I supported travel insurance claims through file processing and follow-up, and coached employees with tailored sessions and structured feedback.

At Allianz Services Mauritius, I designed and delivered training, created learning materials, and supported new employees through onboarding. I also assisted customers by phone, explaining procedures and services clearly.

Experience

Work history, roles, and key accomplishments

Employee Development Coach / Back-Office Claims Agent

Global Excel Ltd

Feb 2025 - Dec 2025 (10 months)

Provided back-office support for travel insurance claims, including processing and follow-up of claims files. Delivered coaching sessions to support employee skill development and performance.

Claims Processing Coaching Employee Development Feedback Documentation Review

Specialist Training Officer

Allianz Services Mauritius

Jul 2021 - Jan 2025 (3 years 6 months)

Designed and delivered training sessions for groups of employees. Created structured learning materials, exercises and assessments.

Training Facilitation Instructional Design Onboarding Feedback

Customer Service Representative

Allianz Services Mauritius

Jan 2018 - Jul 2021 (3 years 6 months)

Assisted customers by phone and provided clear information regarding procedures and services. Handled enquiries professionally while developing strong active listening and problem-solving skills.

Customer Service Phone Communication Active Listening Problem Solving

Customer Sales Representative

CCA International

Nov 2014 - Dec 2014 (1 month)

Handled customer interactions in a sales-oriented environment. Presented products and services clearly and identified customer needs.

Sales Customer Relationship Management Communication Skills

Freelance Commercial Agent

Speech Therapy Assessment Sales

Sep 2026 - Present (2 months)

Contacted prospective clients to present and promote speech therapy assessment services. Identified client needs and provided clear information about the service.

Sales Client Communication Needs Identification Remote Work