Dinnoo Khusboo
@dinnookhusboo
Experienced hospitality and customer service leader skilled in team management and guest relations.
MauritiusWhat I'm looking for
I am an experienced hospitality and customer service professional with a proven record in team leadership, guest relations, and administrative support. I have worked across hotels, airlines, and contact center environments where I consistently prioritized service quality and operational efficiency.
In leadership roles I oversaw teams (up to ~23 employees), managed performance, prepared reports, and implemented operational improvements that supported better customer outcomes. My background includes cabin crew safety and service, frontline and senior customer service at Allianz, and personal assistance to hotel management.
I bring strong communication, organizational, confidentiality, and project-support skills, plus hands-on experience with scheduling, records management, complaint resolution, and cross-department coordination. I seek roles where I can apply my leadership and guest-focused expertise to improve service delivery and team performance.
Experience
Work history, roles, and key accomplishments
Personal Assistant
Veranda Tamarin Resorts and Spa
Jan 2025 - Present (9 months)
Manage executive communication, calendars, travel itineraries, and confidential documents while coordinating guest relations and supporting hotel manager projects to improve operational efficiency.
Senior Customer Service Representative
Allianz
Feb 2024 - Jan 2025 (11 months)
Delivered professional multi-channel customer support, resolved escalations, processed orders and records, and supervised a team of junior representatives to improve service efficiency.
Team Leader
Concentrix
Mar 2022 - Dec 2023 (1 year 9 months)
Led a 23-person outbound call team, monitored and coached agent performance, identified operational issues, and prepared reports to drive service quality improvements.
Advisor II
Concentrix
Jun 2021 - Feb 2022 (8 months)
Evaluated customer files for eligibility and compliance, communicated with customers via email and phone, and processed requests through tickets and outbound calls.
Cabin Crew
Air Mauritius
Jan 2018 - Dec 2020 (2 years 11 months)
Ensured passenger safety and comfort by conducting safety procedures and emergency response, delivering high-quality customer service, and managing cabin operations.
Bar Hostess / Waitress
Lux Belle Mare
Jan 2016 - Jan 2018 (2 years)
Provided guest greeting and table service, prepared and served beverages and food, handled payments, and maintained cleanliness to hotel standards.
Education
Degrees, certifications, and relevant coursework
Flymates
Certificate, Flight Attendant Training
2017 - 2017
Completed a flight attendant course covering catering, customer service, safety and security, and medical emergencies.
Cambridge High School
High School Certificate, Secondary Education
2015 - 2015
Obtained Cambridge High School Certificate with subjects including Hinduism, Travel & Tourism, and Business.
RRJ Technologies
Certificate, Graphic Design / IT
2014 - 2014
Completed training in Photoshop, graphic design, HTML, Word, and Excel.
Tech stack
Software and tools used professionally
Availability
Location
MauritiusAuthorized to work in
Job categories
Skills
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