Open to opportunities

Loovesh Ramphul

@looveshramphul

Message

Ambitious data operator with strong customer service skills.

Mauritius

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a highly ambitious and focused individual with a strong ability to work collaboratively in team environments. My quick learning and adaptability allow me to thrive under pressure while maintaining reliability. Known for my creative problem-solving skills, I excel at finding effective solutions in unexpected situations.

Throughout my career, I have gained valuable experience in customer service and data operations. My roles have ranged from being a Customer Champion at Rank Interactive, where I ensured the highest level of customer satisfaction, to a Data Operator at BIPIO, where I handled data capture and image processing for insurance. I am eager to contribute my strengths to a dynamic organization and help drive success.

Experience

Work history, roles, and key accomplishments

Data Operator

BIPIO Mauritius

Aug 2024 - Jan 2025 (5 months)

Handled data capture and image processing for French insurance, health, and transport sectors. Reviewed cheques and performed reconciliation tasks.

Image Processing Reconciliations Data Entry Insurance Microsoft Office

Customer Service and Guest Associate

Concentrix Ltd

Jun 2024 - Jul 2024 (1 month)

Managed booking-related queries, including hotel reservations and customer relocations. Assessed client requirements, provided preliminary solutions, and handled refund queries.

Customer Service Problem Solving Client Communication Customer Satisfaction

Customer Service Agent

TLS Contact Ltd

Nov 2023 - May 2024 (6 months)

Handled Chagossian biometrics data for British Passport applications and managed appointment bookings. Assisted customers with visa needs, ensuring high satisfaction and timely service.

Customer Service Data Management Time Management

Customer Champion

Rank Interactive

Nov 2023 - May 2024 (6 months)

Ensured high customer satisfaction by acting as the primary client advocate. Proactively identified client needs, provided tailored solutions, and offered continuous support to achieve desired outcomes.

Customer Advocacy Problem Solving Customer Satisfaction Product Support Communication Custom Solutions

Station Support Staff + Steward

Mauritius Metro Express Ltd

Jan 2020 - Nov 2022 (2 years 10 months)

Provided comprehensive passenger information on routes, schedules, and ticketing, while addressing queries and concerns. Ensured passenger safety by monitoring activities, preventing overcrowding, and responding to emergencies. Managed fare-related issues and maintained station cleanliness.

Passenger Assistance Monitoring Ticketing Customer Service Station Operations Communication

Education

Degrees, certifications, and relevant coursework

MITD- MAURITIUS

NCIT Level 4 & 5, Information and Technology

Grade: PASS

Completed a comprehensive program in Information and Technology, covering key aspects of IT. Achieved a 'PASS' grade, demonstrating foundational knowledge and skills in the field.

CAMBRIDGE UNIVERSITY- Dr. Regis Chaperons S.S.S.

School Certificate, General Studies

Grade: PASS

Obtained the School Certificate from Cambridge University, demonstrating a foundational level of academic achievement. Successfully passed the examinations.