Jenna Agboro

As a Team Leader, I supervise team members to ensure compliance with procedures and quality standards. I have successfully increased customer satisfaction ratings by monitoring service quality and addressing issues promptly. I also evaluate staff performance and provide coaching to enhance efficiency.

In my role as a Customer Service Executive, I enhanced customer satisfaction by addressing inquiries and resolving issues promptly. I also coached junior team members, contributing to their professional growth and building lasting relationships with clients.

As a Values Ambassador - Trainer, I ensured compliance with regulatory requirements through thorough audits and tailored instruction to meet individual learning needs. I optimized training programs to align with company goals and provided one-on-one mentoring.

In my role as Team Leader, I monitored team performance, provided feedback, and built strong customer relationships. I empowered team members through delegation and conducted training to foster a collaborative work environment.

As a Roadside Assistance Coordinator, I managed a high volume of cases, demonstrating exceptional organizational skills. I secured favorable terms with service providers and consistently met performance metrics related to client satisfaction.

In this role, I handled customer inquiries professionally and managed high-stress situations effectively. I maintained professionalism while resolving disputes and ensured minimal wait times for customers.

As a Customer Service Representative, I clarified customer issues and resolved product complaints. I participated in team meetings to stay updated on product changes and developed rapport with customers through active listening.

In this position, I exceeded performance metrics and was recognized as a top performer. I tracked customer service cases and sought ways to improve processes while maintaining high energy and professionalism.

As a Telesales Executive, I managed a database of leads and negotiated deals with clients. I identified upselling opportunities and enhanced team morale through a positive attitude and consistent achievement of goals.

Pursuing a Level 6 Diploma in Business Management, focusing on advanced business concepts and management strategies.

Achieved GCE qualifications, enhancing knowledge and skills in various subjects, preparing for higher education and career opportunities.

Completed the School Certificate program, which provided foundational education and skills necessary for further studies.