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@elvinajolicoeur
Dynamic customer service professional with strong communication skills.
I am a dedicated and dynamic individual with a strong commitment to my work and punctuality. My experience in customer service has equipped me with valuable skills in communication and active listening, allowing me to effectively understand and meet the needs and desires of clients. I believe that teamwork is essential in any workplace, and I strive to create a harmonious environment with my colleagues, akin to a family.
Throughout my career, I have gained extensive experience in various customer service roles. I began my journey at Euro Crm, where I worked in sales for mobile services. I then transitioned to V2l, where I developed my skills as a teleoperator, focusing on client industry development and appointment setting for website implementations. My role at COMDATA further honed my abilities in technical support and sales, ensuring customer satisfaction with their subscriptions and services.
Most recently, I have worked with Solocal Interactive Rodrigues and Concentrix, where I managed customer relations, handled inquiries via email and phone, and provided support for event-related reservations. My most recent position at Innerland involved technical support and guidance for website services. I am confident that my diverse experience and commitment to customer satisfaction will make me a valuable asset to your team.
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Work history, roles, and key accomplishments
Innerland
Jan 2023 - Present (2 years 10 months)
Provided technical support and guidance for website services to clients. Assisted customers with various inquiries and ensured their online presence functioned correctly.
Concentrix
Jan 2022 - Present (3 years 10 months)
Served as a customer service agent for Etraveli, handling email and phone inquiries related to travel reservations. Managed modifications and information requests for event-related bookings.
Solocal Interactive Rodrigues
Jan 2020 - Present (5 years 10 months)
Managed customer relations, handled emails and phone calls, and processed customer invoices. Assisted with modifications to customer publications and websites, ensuring smooth service delivery.
V2l
Jan 2018 - Present (7 years 10 months)
Worked as a teleoperator, focusing on developing the client industry. Scheduled appointments for businesses regarding website implementation.
Pro Contact
Jan 2018 - Present (7 years 10 months)
Scheduled appointments for small and large businesses regarding website development. Facilitated initial client engagement and project initiation.
Euro Crm
Jan 2018 - Present (7 years 10 months)
Managed sales for mobile and internet box services, including various mobile plans for providers like FREE and SFR. Successfully met sales targets and contributed to customer acquisition.
CCA (COMDATA)
Jan 2018 - Present (7 years 10 months)
Ensured customer satisfaction by addressing their needs and desires related to the platform. Provided sales support, technical assistance, and guided customers through various issues.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
Completed studies up to the fourth year of high school. Acquired foundational knowledge across various subjects.
Software and tools used professionally
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