Open to opportunities

sarah sarah

@sarahsarah2

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Dedicated Reservation & Sales Executive with extensive customer service experience.

Mauritius

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What I'm looking for

I am looking for a dynamic role that offers opportunities for growth, teamwork, and the ability to create exceptional customer experiences.

I am a flexible and self-disciplined professional with a strong background in reservations and sales within the hospitality industry. My journey began at Traveler’s Delight, where I honed my skills in customer relations and administrative support. Over the years, I have worked my way up through various roles, including Senior Guest Relation Officer and Front Office Supervisor, ultimately becoming a Reservation & Sales Executive at Fabular Holidays Mauritius.

Throughout my career, I have consistently demonstrated my ability to manage bookings, create compelling offers, and maintain excellent relationships with both clients and suppliers. My proactive approach and dedication to exceeding customer expectations have allowed me to thrive in fast-paced environments. I am passionate about providing memorable experiences for guests and am always eager to learn and adapt to new challenges.

Experience

Work history, roles, and key accomplishments

Current

Reservation & Sales Executive

Current

Fabular Holidays

Jan 2024 - Present (1 year 4 months)

As a Reservation & Sales Executive, I manage all bookings through various channels, create offers, and seek the best suppliers to enhance our portfolio. My role involves direct communication with B2B partners and ensuring client satisfaction.

B2B Customer Service Sales Strategy Communication Market Research

Guest Experience Manager

Lartisien

Jan 2023 - Jan 2024 (1 year)

Promoted to Guest Experience Manager, I oversee customer relations, manage inquiries, and ensure memorable stays by advising on services and logistics. I also collaborate with travel consultants to tailor experiences.

Customer Relations Management Logistics Coordination Database Management Upselling Team Collaboration Problem Solving

Front Office Supervisor

La Maison D’Été Hotel

Jan 2018 - Jan 2023 (4 years 11 months)

As Front Office Supervisor, I managed guest check-ins, coordinated with the sales team, and ensured smooth operations. I also handled complaints and promoted hotel amenities to enhance guest experiences.

Operational Management Team Coordination Customer Service

Front Office Assistant

Radisson Blu Azuri Hotel

Mar 2014 - Jan 2018 (3 years 10 months)

In my role as Front Office Assistant, I managed guest check-ins and reservations, organized transport services, and provided information about hotel amenities to enhance guest satisfaction.

Guest Service Payment Processing

Senior Guest Relation Officer

Ambre Hotel

Jan 2012 - Mar 2014 (2 years 2 months)

As a Senior Guest Relation Officer, I ensured a smooth check-in process, resolved guest complaints, and provided information on amenities to enhance the overall guest experience.

Complaint Handling Customer Service Invoice Management Relationship Building

Office Clerk

Sun Insurance

Dec 2010 - Jan 2012 (1 year 1 month)

In my role as Office Clerk, I managed phone communications, scheduled appointments, and maintained records, ensuring efficient office operations.

Communication Scheduling Data Entry Customer Service Office Management Information Promotion

Guest Relation Officer

The Grand Mauritian

Oct 2010 - Dec 2010 (2 months)

As a Guest Relation Officer, I welcomed guests, provided information about hotel services, and ensured their needs were met for a pleasant stay.

Welcome Customer Service Relationship Management

Office & Reservation Clerk

Traveler’s Delight

Jan 2010 - Oct 2010 (9 months)

In my role as Office & Reservation Clerk, I handled phone communications, managed reservations, and performed data entry tasks to support the travel agency's operations.

Data Entry Communication Customer Service Office Management Scheduling