Open to opportunities

Andrew Thondojee

@andrewthondojee

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Customer-focused service professional skilled in claims handling, client support, and back-office operations.

Mauritius

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What I'm looking for

Je recherche un poste orienté service client ou back-office avec autonomie, opportunités de progression, travail en équipe et missions centrées sur la satisfaction client.

Je suis un professionnel du service client énergique et adaptable, avec une solide expérience dans le traitement de dossiers d'assurance, la gestion de réclamations et le support multicanal (téléphone, chat, e-mail). J'ai travaillé en autonomie et en télétravail pour des entreprises telles qu'Allianz, Amazon et Chronopost, maîtrisant des outils de back-office et de relation client.

J'excelle dans la gestion du stress, la prise de décision et la polyvalence, et j'ai montré des compétences en recrutement, en organisation d'événements et en suivi administratif. Motivé par l'efficacité et l'amélioration continue, je suis prêt à apporter leadership opérationnel et rigueur au sein d'une équipe orientée client.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

FMA Assistance

Nov 2024 - Present (1 year 4 months)

Handled motorcycle insurance case processing and provided client assistance during high-stress calls, improving case resolution consistency.

Customer Service Insurance Claims Processing Phone Support Case Management Maya Stress Management Back Office

Recruitment Assistant

I Select, My.job

Aug 2024 - Nov 2024 (3 months)

Processed candidate and company files, conducted outbound screening calls and face-to-face interviews, and evaluated candidates to support hiring decisions.

Recruiting Word Excel My.Job Communication

Insurance Claims Advisor

Allianz

Jun 2024 - Aug 2024 (2 months)

Managed automobile insurance files, provided phone-based client assistance and performed end-to-end back-office follow-up to ensure claim progression.

Insurance Claims Customer Support Vocalcom ABS Back Office Case Management Teamwork

Customer Care Representative

Amazon

May 2023 - Apr 2024 (11 months)

Managed order and delivery claims via chat and phone, handled escalations and supported remote operations with rapid adaptation to tools and processes.

Customer Support Chat Support Order Management Dayforce Outlook Quip Remote Work Escalations

Customer Service Specialist

Chronopost

Nov 2022 - Apr 2023 (5 months)

Handled non-food shipping and delivery customer service, managed sender emails and client follow-up, and supported SCL/MS processes with partial remote work.

Shipping Customer Service Salesforce August Back Office SC:L

Events & Bar Manager

Freelance

Jan 2020 - Jan 2023 (3 years)

Organized events, managed bar stock and provided customer relations services across multiple part-time engagements.

Event Planning Inventory Management Customer Relations Bartending Negotiation Marketing

Telephone Survey Agent

BVA

Jan 2019 - Jan 2020 (1 year)

Conducted telephone surveys for individuals and professionals, collecting data to support market research initiatives.

Telephone Surveys Data Collection Market Research Questionnaire Administration Communication

Education

Degrees, certifications, and relevant coursework

Collège De La Confiance

Secondary School Certificate, General Secondary Education

2014 -

Activities and societies: Scout – Jamboree International (2019); Badminton – Vainqueur national; sports: weightlifting, kickboxing, volleyball; Rotary Club involvement.

Attended Collège De La Confiance; secondary education with activities including scouting and sports.