IMIkhlaas Miroune
@ikhlaasmiroune
Experienced customer service agent with strong analytical skills.
MauritiusWhat I'm looking for
I am a qualified and professional Customer Service Agent with over four years of experience in the customer service industry. My journey has equipped me with strong creative and analytical skills, allowing me to effectively assist clients and resolve their issues. I pride myself on being a team player with a keen eye for detail, ensuring that every customer interaction is handled with care and precision.
Throughout my career, I have held various roles, including Telecom Support Specialist and Digital Customer Service Agent, where I provided remote assistance to clients and processed customer requests via digital platforms. My ability to actively listen and empathize with customers has been instrumental in diagnosing and resolving issues, ultimately leading to enhanced customer satisfaction.
I am passionate about delivering exceptional service and continuously seek opportunities to improve my skills and contribute to a positive team environment. I am excited about the prospect of bringing my expertise to a new role where I can further develop my career in customer service.
Experience
Work history, roles, and key accomplishments
Customer Service Assistant
Intelcia
Jan 2023 - Jan 2024 (1 year)
Provided remote assistance to clients in diagnosing and resolving issues related to Internet, TV, and landline services. Utilized tools for remote monitoring and analysis of network performance while documenting all on-call activities.
Appointment Setter
Emtel Coorporation
Jan 2023 - Jan 2024 (1 year)
Contacted leads to set appointments for closing sales and promoted ongoing promotional packages for the company.
Audience Researcher
Médiamétrie
Jan 2023 - Jan 2024 (1 year)
Conducted qualitative and quantitative audience research and surveys to gather insights for clients.
Digital Customer Service Agent
Euro CRM
Jan 2018 - Jan 2023 (4 years 11 months)
Processed customer requests via digital chat platforms, opened complaints, and proposed appropriate solutions to assist customers with online purchases.
Collections Agent
DSO Group (now iQera)
Jan 2018 - Jan 2019 (11 months)
Issued calls for follow-ups on debt collection, informed customers about their claims, and negotiated payment plans and schedules.
Education
Degrees, certifications, and relevant coursework
Emtel Corporation
Cambridge HSC, Customer Service
2023 - 2023
Appointment Setter responsible for contacting leads to set appointments for closing sales and promoting ongoing promotional packages for the company.
Dso Group (now iQera)
Collections
2018 - 2019
Collections Agent responsible for issuing calls for follow-ups on debt collection and informing customers about their claims.
Euro CRM
Customer Service
2018 - 2018
Worked as a Digital Customer Service Agent processing customer requests via the digital chat platform and assisting customers for online purchases.
Ceridian Learning Centre
Research
2017 - 2017
Conducted qualitative and quantitative audience research as a Technical Assistance for Médiamétrie at Intelcia.
Sir Abdool Razack Mohamed Secondary School
2013 - 2015
Availability
Location
MauritiusAuthorized to work in
Job categories
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