Open to opportunities

Ludovic Pascal

@hansjacqdom

Message

Experienced customer service agent with IT help desk expertise.

Mauritius

Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

As a dedicated customer service agent with over ten years of experience, I have honed my skills in communication and problem-solving, ensuring that clients receive the highest level of support. My background in IT help desk roles has equipped me with the technical knowledge necessary to assist customers effectively, whether through phone, email, or chat.

I am passionate about delivering quality service and fostering positive relationships with clients. My ability to adapt to various situations and my commitment to continuous learning have allowed me to thrive in fast-paced environments. I am confident that my strong organizational skills and attention to detail will contribute to the success of your team.

Experience

Work history, roles, and key accomplishments

Current

Roadside Assistance - Customer Service

Current

Allianz

Feb 2024 - Present (1 year 5 months)

Provided inbound and outbound call service for roadside assistance and other service requests, including vehicle breakdowns, flat tires, and lockouts. Conducted surveys to identify customer needs, provided policy coverage details, dispatched service providers, and managed back-office case processing.

Customer Service Roadside Assistance Policy Coverage Service Dispatching Communication

IT Helpdesk

Help-On-Call

Feb 2023 - Jul 2023 (5 months)

Served as the first point of contact for users seeking technical assistance via phone, email, or chat, performing remote troubleshooting using diagnostic techniques. Guided users through problem-solving processes, escalated unresolved issues, and recorded problems and resolutions in a ticketing system.

Technical Support Diagnostics Problem Solving Ticketing Systems User Guides Customer Service Communication

Customer Service Specialist - KYC Specialist

Concentrix

Jan 2020 - Feb 2023 (3 years 1 month)

Provided customer service for various clients including Just-Eat, Take-Away, American Express, and Booking.com, handling inbound and outbound calls and back-office case processing. Specialized in KYC documentation analysis, high-risk account evaluation, and new client process analysis.

Customer Service KYC Outbound Calling Document Analysis Problem Solving Communication Data Entry

Customer Service Specialist - IT Support / Sales

Technocrates

Jan 2015 - Dec 2019 (4 years 11 months)

Provided product/service information, answered questions, and resolved customer issues accurately and efficiently through remote troubleshooting. Assisted operations by tracking, documenting, and reporting quality levels and KPIs, and planned and executed product inspection and testing for quality and compliance.

Customer Service IT Support Troubleshooting Quality Assurance KPIs Compliance