Lungile Madlala

My career journey began as a Support Desk Intern at Ethekwini Municipality, where I assisted end-users with technical system-related queries. From there, I transitioned into various contact centers as a Customer Service Advisor, handling complex queries, lodging complaints, submitting claims, and de-escalating stressful situations, all while maintaining professionalism and empathy. My passion for helping others and problem-solving continues to fuel my success, as I thrive in environments where I can make a meaningful impact.

Currently, I am expanding my expertise by enrolling in a Virtual Assistant program with ALX, aiming to pivot into remote roles where I can utilize my customer service background and technical skills. I find immense satisfaction in resolving issues for clients and knowing I’ve helped make someone’s day a bit better and less stressful. Whether interacting with customers or collaborating with teams, I enjoy engaging with people from all walks of life, ensuring their needs are met with care and efficiency.

Career highlights include being nominated for Employee of the Month for my dedication as a helpful and enthusiastic team player, always willing to go the extra mile to meet team goals and objectives.

Skills:

Project Management: Organizing, prioritizing, and managing multiple tasks or projects

Technical Proficiency: Familiarity with Microsoft Office Suite, Google Workspace, CRM systems

Data Entry & Management: Accurate data entry and database management

Calendar & Email Management: Efficient scheduling and inbox organization

Customer Service Expertise

Time Management