Asandiswa Mzayiya
@asandiswamzayiya
Detail-oriented customer service consultant delivering empathetic, high-quality support for global brands.
South AfricaWhat I'm looking for
I am a detail-oriented and empathetic customer service consultant with over five years supporting global brands such as Amazon, Disney+ and BritishGas. I excel in multichannel support, complaint resolution, virtual assistance, data entry and CRM management, consistently maintaining high satisfaction scores while handling high-volume interactions.
Currently pursuing a BA in Criminology (UNISA, expected 2026), I bring clear communication, patience with vulnerable customers, and strong administrative coordination to every role. I collaborate effectively with internal teams to resolve complex issues and improve service delivery, delivering tailored solutions with a human touch.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Purple CV
Dec 2023 - Feb 2025 (1 year 2 months)
Delivered high-quality phone and email support, managed complaints and follow-ups with empathy, and supported sales and administrative CRM tasks to improve service delivery.
AMProvided multi-channel support (phone, chat, email) for international customers, resolving technical and billing queries while maintaining high satisfaction scores under high volume.
Technical & Billing Support
Webhelp
Jan 2020 - Dec 2021 (1 year 11 months)
Assisted Disney+ customers with streaming setup, subscription management, and device compatibility, logging and escalating unresolved issues efficiently across regions.
Billing Consultant
WNS Global
Jan 2018 - Dec 2020 (2 years 11 months)
Supported elderly and vulnerable BritishGas customers with meter readings and technical billing queries, delivering compassionate, clear communication and professional service.
Education
Degrees, certifications, and relevant coursework
UUUniversity of South Africa (UNISA)
Bachelor of Arts, Criminology
Pursuing a part-time Bachelor of Arts in Criminology with expected completion in 2026, focusing on theoretical and applied aspects of criminology.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
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