Open to opportunities

Melvina Ambrose

@melvinaambrose

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Customer-focused service professional experienced in customer support, administration, and sales.

South Africa

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What I'm looking for

I seek customer-focused roles that leverage my support, admin and sales experience in collaborative teams offering growth, training, and clear advancement paths.

I am a reliable, motivated customer service professional with multi-sector experience in customer support, administration, sales, and beauty services. I have a strong track record handling inquiries via phone, email, chat and text, resolving complaints, processing refunds, arranging appointments, and supporting client retention.

Skilled in Zendesk, Slack, Salesforce, Genesys, Service Fusion, ECW and Microsoft/Google productivity tools, I bring empathy, patience and a customer-first attitude to every interaction and thrive in roles that require clear communication, organization and problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Student - Journalism Learnership

Current

Multichoice

Jan 2025 - Present (1 year)

Completing a journalism learnership focused on media skills and industry practices while supporting company projects as required.

Journalism Media Production Research Writing Communication Creative Writing

Administrative Contractor

Reworks (Ritecare)

Sep 2025 - Jan 2026 (4 months)

Provided administrative support for medical home visits, scheduled and rescheduled appointments, requested medication deliveries and handled inbound calls as an independent contractor.

Scheduling Administrative Support Medical Documentation Coordination Customer Service

Senior Associate

WNS

Jul 2022 - Jan 2025 (2 years 6 months)

Handled inbound customer calls to resolve billing queries, submit documents and meter reads, manage complaints and keep customers updated on case progress.

Inbound Complaint Handling Billing Case Management Phone Support

Customer Service Representative

Bespoke International

Jun 2021 - Jul 2022 (1 year 1 month)

Managed UK customer inquiries via email, processed refunds, arranged appointments and exchanged documents to support client retention and efficient issue resolution.

Email Support Customer Retention Customer Relations Problem Solving

Customer Service Agent

Ignition

Dec 2017 - May 2021 (3 years 5 months)

Handled customer queries for car insurance via calls, email, SMS and live chat, processed documentation and explained bills while also selling phones and Wi‑Fi services to meet sales targets.