Florence Itumeleng Lerato Mahlasela
@tumimahlasela
Dedicated Customer service consultant with a passion for organization and efficiency.
South AfricaWhat I'm looking for
I am a dedicated Customer service consultant with a passion for organization and efficiency. With my strong attention to detail and excellent communication skills, I thrive in fast-paced environments where I can support teams and contribute to the smooth operation of day-to-day tasks.
Throughout my career, I have developed strong problem-solving and conflict resolution abilities, and I am proficient in remote communication tools such as Zoom and Slack. I am also tech-savvy with the ability to troubleshoot basic technical issues.
I have a strong background in customer service, having worked as a receptionist, data capture clerk, administrative assistant, and customer service consultant. I am eager to utilize my skills and experience to help streamline processes and contribute to the success of your team.
Experience
Customer Service Consultant
Safrican Insurance
Jan 2020 - Jan 2023 (3 years)
Responded to customer inquiries, collaborated with senior team members to resolve complex issues, and documented interactions in the company’s CRM system.
Admin Assistant
Ultra Brokers
Jan 2017 - Jan 2019 (2 years)
Provided secretarial and administrative services, maintained client service excellence, and managed daily diary for the broker.
Data Capture
Wits RHI
Jan 2015 - Jan 2017 (2 years)
Captured confidential research information, identified and corrected data errors, and maintained participant files.
Receptionist
Body Flo Family Gym
Jan 2010 - Jan 2015 (5 years)
Managed the reception area, provided excellent customer service, and assisted in handling membership inquiries and administrative tasks.
Tech stack
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Availability
Location
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