Open to opportunities

Lucia Hlophe

@luciahlophe

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Customer service professional with 4+ years in call center and sales roles.

South Africa

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What I'm looking for

I seek a customer-focused role in a collaborative team where I can resolve inquiries, support accounts, and grow my service and sales skills.

I am a motivated and adaptable customer service professional with over four years of experience in call center and sales environments.

I have a proven track record resolving customer inquiries, managing administrative and back-office tasks, and maintaining accurate records in compliance with company policies.

My experience includes direct sales of mobile products and services, CRM updates, account support, and contributions to team targets and customer retention strategies.

I hold a National Senior Certificate, a Code 10 (C1) driver’s license, and certifications in digital marketing fundamentals and motivation; I am seeking a role where I can apply my skills and continue to grow professionally.

Experience

Work history, roles, and key accomplishments

Customer Service Advisor

Huntswood Result CX

Aug 2020 - Dec 2024 (4 years 4 months)

Handled customer complaints and inquiries, ensuring timely resolution and maintaining accurate records; supported back-office processing and contributed to team targets across the contact centre.

Customer Service CRM Back Office Processing Microsoft Office Documentation Time Management Team Collaboration

Sales Executive

Aegis Outsourcing

Jan 2019 - Jul 2020 (1 year 6 months)

Sold mobile products and services, managed customer queries on line cancellations/reinstatements, updated CRM records, and supported customer retention and new franchise account creation.