Open to opportunities

Ayabonga Dumke

@ayabongadumke

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Customer service advisor skilled in sales and client relations.

South Africa

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What I'm looking for

I am looking for a role that values customer-centric approaches and offers opportunities for growth.

I am a highly skilled professional with expertise in customer service, sales, and administration. My experience includes training and mentoring new customer representatives, performing administrative duties, and creating customer support strategies that enhance retention. I pride myself on my ability to handle inquiries efficiently while maintaining a strong sales acumen to drive revenue growth.

Throughout my career, I have consistently met or exceeded targets through persuasive communication and strategic selling techniques. My proficiency in Microsoft Office 365 and strong multitasking abilities enable me to ensure smooth daily operations and support organizational efficiency. I am committed to delivering exceptional service and fostering a customer-first mindset within my team.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Advisor and Support Coach

Current

Teleperformance SA (BPO)

Oct 2021 - Present (4 years 2 months)

Trained and mentored new customer representatives while performing administrative duties using Microsoft Office 365. Responded to customer calls and emails to answer questions about products and services and created customer support strategies to increase customer retention.

Customer Service Training Mentoring Microsoft Office 365 Data Entry Problem Solving Customer Retention Communication Administration Support

Customer Service Agent

Directaxis Ltd

Sep 2019 - Oct 2021 (2 years 1 month)

Responded to customer calls and emails regarding products, services, and bills, assisting with payments. Performed administrative duties using Microsoft Office 365 and navigated internal systems to provide updated information.

Customer Service Email Communication Microsoft Office 365 Data Entry Navigation Problem Solving Customer Satisfaction Administration Communication Support

Sales Agent

RCS Loans

Feb 2016 - Aug 2019 (3 years 6 months)

Offered new and existing customers cash loans, capturing new information on the system. Negotiated pricing and payment terms, overcame objections, and generated leads through outbound calls.

Sales Lead Generation Negotiation Customer Education Outbound Calling Relationship Building Communication Sales Strategy Problem Solving

Receiving Clerk Administrator

Fruit and Veg Supermarket

Dec 2013 - Dec 2015 (2 years)

Prepared shipping documents and invoices, processed payments, and fielded client questions. Conducted counts and audits of inventories and processed required paperwork for shipping and receiving.

Administration Inventory Management Documentation Data Entry Shipping Auditing Microsoft Office 365 Training Quality Control

Education

Degrees, certifications, and relevant coursework

Siseko High School

High School Diploma, General Studies

Grade: Grade 12 (NSC)

Activities and societies: Subjects: Economics, Business Studies, English, Life Orientation, Tourism, Mathematical Literacy, IsiXhosa.

Completed high school education, earning a Grade 12 (NSC) diploma. Studied a curriculum including Economics, Business Studies, English, and Mathematical Literacy.