Open to opportunities

blessing Matola

@blessingmatola

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Experienced customer service professional skilled in conflict resolution and team collaboration.

South Africa

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What I'm looking for

I am seeking a customer-facing role where I can use my problem-solving, leadership, and reporting skills to improve customer satisfaction and support team success.

I am an enthusiastic customer service professional with hands-on experience in multi-channel support, CRM tools, and cross-functional collaboration. I have built strong customer rapport through phone, email and chat while resolving complex issues efficiently.

My background includes developing a budget tracking system, conducting project analyses, onboarding team members, and managing client inquiries and reports. I have received internal recognition for innovation and improvement in customer-facing roles.

I bring proven time-management, reporting, and office-suite skills and seek to apply my leadership and problem-solving abilities to deliver high-quality customer experiences and contribute to operational improvements.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

SkyMaster Telecoms

Jan 2023 - Present (2 years 9 months)

Develop and maintain professional customer relationships via phone, email, and chat; collaborated with cross-functional teams to resolve complex issues and implemented a budget tracking system to improve financial oversight.

Customer Service CRM Email Support Cross Functional Collaboration Budgeting Microsoft Office Communication

Customer Care Representative

Provisory Financial Services

Mar 2021 - Dec 2022 (1 year 9 months)

Managed client emails and initial inquiries, delivered timely quality support, and coordinated with cross-functional teams to ensure client satisfaction and clear product communication.

Customer Support Client Communication Cross Functional Collaboration Microsoft Office Time Management Reporting

Administrator

Malwande Investment (Pty) Ltd

Sep 2019 - Oct 2020 (1 year 1 month)

Coordinated project tasks and onboarding, conducted project analyses to identify and rectify issues, and reviewed and resolved expense reports to maintain compliance and efficiency.

Project Coordination Onboarding Expense Reporting Project Analysis Documentation Microsoft Office Data Analysis Compliance

Education

Degrees, certifications, and relevant coursework

Alison

Certificate, Virtual Assistance and Legal Administrative

Completed coursework in Virtual Assistance and Legal Administrative topics covering administrative support, legal office procedures, and digital tools for remote work.