Kelebogile Matsangu

I am a proactive and versatile customer service professional with a strong ability to resolve customer concerns and enhance client satisfaction. My experience includes working as a Customer Service Representative at InsureAfrica Underwriting Managers, where I efficiently resolved customer complaints and contributed to increased customer satisfaction scores. I pride myself on my effective communication skills and my commitment to delivering exceptional service while fostering strong customer relationships.

In addition to my customer service experience, I have also taken on IT support responsibilities, providing troubleshooting assistance for software and system issues. This role allowed me to manage technical support queries and improve system functionality through software installation and configuration. My educational background in IT Support Services has equipped me with the necessary skills to excel in both customer-facing and technical roles.