Ayanda Baloyi
@ayandabaloyi
Detail-oriented administrative assistant with a passion for remote support.
What I'm looking for
I am a highly motivated and detail-oriented professional with over two years of experience in customer service, remote support, and data capturing. My journey has been marked by a commitment to delivering efficient support and ensuring data accuracy while maintaining professionalism and confidentiality. Currently pursuing a Bachelor of Arts degree at the University of Johannesburg, I thrive in fast-paced environments where communication, organization, and problem-solving are key.
In my freelance role as an Administrative Assistant, I have managed executive calendars, scheduled meetings, and coordinated team calls using Microsoft Teams and Outlook. My attention to detail has allowed me to maintain organized digital and physical filing systems, ensuring quick retrieval of key documents. I have also handled high-volume data entry with a 98%+ accuracy rate, prepared professional correspondence, and supported project coordination, all while maintaining a 24-hour response turnaround for client communications.
My experience as an Online Marketing Assistant further honed my skills in virtual administrative support and data management. I am eager to grow in the fields of business support, admin, and digital operations while gaining hands-on experience and creating value for my future employer.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
Freelance
Jan 2023 - May 2025 (2 years 4 months)
Managed executive calendars, scheduled meetings, and coordinated team calls via Microsoft Teams and Outlook. Maintained organized digital and physical filing systems, ensuring quick retrieval of key documents. Handled high-volume data entry and maintained client records using Microsoft Excel, ensuring 98%+ accuracy rate.
Store Assistant
Picadilly Fashions
Oct 2023 - Mar 2024 (5 months)
Managed retail sales, returns, and customer queries. Organized stock and helped drive sales with product promotions.
Online Marketing Assistant
Freelance
Apr 2022 - Dec 2023 (1 year 8 months)
Provided virtual administrative support, handled emails, and scheduled meetings. Captured and maintained data using Excel and Google Sheets. Assisted with basic social media admin and streamlined workflows.
Customer Service Representative
Rain Merchants
Aug 2020 - Feb 2022 (1 year 6 months)
Resolved customer issues related to contracts, SIM cards, and devices. Delivered solutions efficiently through phone support and problem assessment. Maintained high customer satisfaction ratings.
Call Center Representative
Vodacom
Mar 2020 - Aug 2020 (5 months)
Supported Vodacom customers with technical and contract-related queries. Handled high volumes of calls while ensuring quality service delivery.
Education
Degrees, certifications, and relevant coursework
University of Johannesburg
Bachelor of Arts, Psychology
Currently pursuing a Bachelor of Arts degree in Psychology. The curriculum includes in-depth studies of human behavior, cognitive processes, and research methodologies.
vuwani secondary school
National senior Certificate, High School Certificate of Competence Program
Completed high school education, earning a certificate of competence program. Focused on foundational subjects to prepare for further academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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