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Ayanda Baloyi

@ayandabaloyi

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Detail-oriented administrative assistant with a passion for remote support.

South Africa

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What I'm looking for

I am looking for opportunities that allow me to grow in business support and digital operations, emphasizing teamwork and effective communication.

I am a proactive and detail-oriented Administrative Assistant with a strong background in scheduling, communication, and organizational support. Skilled at managing calendars, coordinating meetings, handling email correspondence, and preparing documents, I help leaders and teams stay focused on their priorities.

Currently completing my Bachelor of Arts in Psychology and English, I bring excellent research, writing, and people skills to every role. I thrive in remote environments, adapt quickly to new tools, and enjoy solving problems with creativity and efficiency.

I am seeking entry-level Administrative Assistant opportunities where I can contribute my organizational strengths, grow within a supportive team, and make operations run seamlessly.

Experience

Work history, roles, and key accomplishments

Current

Program officer

Current

UNICEF UJ

Feb 2025 - Present (7 months)

Lead the Career Development Team, overseeing the
planning and execution of workshops, events, and
mentoring opportunities.
Coordinate career awareness initiatives, including CV
writing sessions, interview prep, and career talks for
university students.
Work with a team of volunteers to connect students
with professional growth opportunities.

Planning management skills Project Management

Customer Service Representative

Rain Merchants

Aug 2020 - Feb 2022 (1 year 6 months)

Resolved customer issues related to contracts, SIM cards, and devices. Delivered solutions efficiently through phone support and problem assessment. Maintained high customer satisfaction ratings.

Customer Service Problem Solving Phone Support Customer Satisfaction Technical Support Contract Management SIM Card Support Communication Conflict Resolution

Call Center Representative

Vodacom

Mar 2020 - Aug 2020 (5 months)

Supported Vodacom customers with technical and contract-related queries. Handled high volumes of calls while ensuring quality service delivery.

Call Center Operations Customer Support Contract Management Service Delivery Communication Problem Solving Customer Relationship Management (CRM)

Education

Degrees, certifications, and relevant coursework

University of Johannesburg

Bachelor of Arts, Psychology

Currently pursuing a Bachelor of Arts degree in Psychology. The curriculum includes in-depth studies of human behavior, cognitive processes, and research methodologies.

vuwani secondary school

National senior Certificate, High School Certificate of Competence Program

Completed high school education, earning a certificate of competence program. Focused on foundational subjects to prepare for further academic pursuits.