Zama Zoe Vader
@zamazoevader
Dedicated customer service professional with strong sales and analytical skills.
What I'm looking for
I am a dedicated customer service professional with extensive experience in sales and technical support. Over the years, I have honed my skills in analytical thinking, problem-solving, and effective communication, which have enabled me to excel in various customer-facing roles. My journey began as a Sales Advisor at Cell C Direct, where I successfully promoted products and services, achieving targets through solid arguments and a deep understanding of customer needs.
In my subsequent role as a Team Leader, I further developed my leadership skills by guiding my team to meet and exceed sales goals while fostering a culture of continuous improvement through constructive feedback. My recent experience as a Customer Service Advisor has allowed me to assist customers with their inquiries and complaints, ensuring their satisfaction and retention. I am passionate about building strong customer relationships and am always eager to learn and adapt to new challenges.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Office Beacon
Apr 2024 - May 2024 (1 month)
Handled customer complaints and queries, processed returns, and matched products to customer needs. Embraced feedback for continuous improvement.
Customer Service Advisor
Synergy
Sep 2022 - Jan 2024 (1 year 4 months)
Assisted customers with complaints and inquiries, processed returns, and upsold products to enhance revenue. Maintained knowledge of products and services to better serve customer needs.
Team Leader
Ignition Group
Jul 2018 - Sep 2022 (4 years 2 months)
Led a team to promote and sell products/services, achieving targets and developing customer relationships. Provided constructive feedback and resolved customer issues effectively.
Sales Advisor
Cell C Direct
Feb 2016 - Jun 2018 (2 years 4 months)
Promoted and sold products/services to existing and prospective customers. Achieved targets through effective communication and analytical thinking. Utilized CRM systems for customer management and feedback.
Education
Degrees, certifications, and relevant coursework
Teachers Hub
Certificate, Education
2021 - 2021
Completed a TEFL Certificate, equipping with skills to teach English as a foreign language.
Durban University of Technology
National Diploma, Sports Management
2008 - 2010
Pursued a National Diploma in Sports Management, gaining knowledge in sports administration, marketing, and event management.
Daleview Secondary
Matric, Commerce
2007 - 2007
Completed Matric with a focus on Commerce, providing a foundational understanding of business principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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