Open to opportunities

Liane Lorin

@lianelorin

Office Manager and administrative professional specializing in remote support, CRM workflows, and customer-focused operations.

United States

Message

What I'm looking for

I’m looking for a role where I can own day-to-day operations, support clients and teams remotely, and optimize CRM/workflows to improve customer satisfaction and outreach. I thrive in detail-driven environments with clear goals and collaborative partners.

I’ve spent 8+ years as an administrative professional and office manager, supporting teams through remote administration, high-volume communication, and streamlined operations. In my Virtual Administrative Assistant role, I handle 110+ inbound calls and emails daily, optimize workflows across multiple systems, and execute targeted outreach using Constant Contact.

I bring a strong customer and revenue mindset from remote customer service work across multiple retail brands, where I use consultative selling and active listening to upsell and resolve issues quickly. I’m also experienced in full-cycle recruiting as a Recruiting Coordinator, sourcing and selecting 30 candidates per month using Taleo and major job boards, and I’ve managed front-office coverage, scheduling, and inventory controls in an Office Manager position.

Experience

Work history, roles, and key accomplishments

Current

Virtual Administrative Assistant

Current

The Admin Center and Heaven Sent Virtual Assisting

Jan 2017 - Present (9 years 5 months)

Managed high-volume inbound communication, handling 110+ calls and emails daily while optimizing workflows across CRM and project management tools. Ran targeted Constant Contact campaigns, maintained complex calendars, and prepared expense reports and meeting materials to support day-to-day operations.

CRM Management InfusionSoft Trello Google Calendar Constant Contact Scheduling Expense Reporting Customer Relationship Management

Customer Service Representative

TJX Companies & Chico's

Jan 2022 - Jan 2024 (2 years)

Provided consultative, product-focused support across multiple brands and resolved complex customer issues to maintain high satisfaction. Troubleshot order problems (returns, mis-ships, short ships, order processing) using Manhattan, ATG, and ServiceNow to support daily revenue goals.

Customer Support Consultative Selling Upselling Order Processing Returns Manhattan Retail System ATG ServiceNow

Office Manager

Havertys Furniture

Jan 2014 - Jan 2016 (2 years)

Managed guest services staff scheduling to ensure consistent front-office coverage and maintained office operations through daily opening and closing checklists. Controlled office supply inventory to streamline ordering and stocking for uninterrupted service.

Office Management Inventory Control Procurement Coordination Checklists Team Coordination

Recruiting Coordinator

Alorica

Jan 2018 - Present (8 years 5 months)

Sourced and screened an average of 30 candidates per month by executing up to 80 outbound calls daily for pre-screening and interview coordination. Used Taleo and major job boards (Indeed, CareerBuilder, ZipRecruiter) to support placement strategies and candidate selection.