Fatimata Seck
@fatimataseck
Experienced office management professional with a focus on efficiency.
United StatesWhat I'm looking for
I am an experienced office management professional with over three years of hands-on experience in office management, customer service, and project coordination. My proven ability to manage diverse responsibilities and streamline office operations has allowed me to maintain efficiency in fast-paced, high-pressure environments. I excel at supporting both staff and clients through effective communication and resource management.
Throughout my career, I have developed strong skills in organization, critical thinking, and problem-solving. I have successfully delivered efficient phone support and scheduling services in high-volume call centers, resolved customer inquiries with empathy and professionalism, and led provider outreach efforts in healthcare settings. My experience as an Office Manager has equipped me with the ability to oversee daily operations, manage staff, and ensure a smooth and functional work environment.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Allina
May 2023 - Present (2 years 1 month)
Delivered efficient phone support and scheduling services in a high-volume call center, ensuring prompt service delivery to patients and professionals. Resolved inquiries using strong problem-solving skills while maintaining professionalism.
Chat Support Specialist
Rose International / Target Corporate
Aug 2022 - Jan 2023 (5 months)
Managed incoming online chats and emails, providing high-quality customer service while meeting performance goals. Demonstrated critical thinking to resolve customer concerns efficiently.
Project Assistant
Robert Half / United Healthcare Services
Mar 2022 - Sep 2022 (6 months)
Led provider outreach efforts, validating data and managing communication with healthcare providers. Handled a high volume of calls while ensuring compliance with PHI policies.
Office Manager
Professional Home Care
Jul 2014 - Mar 2019 (4 years 8 months)
Oversaw daily office operations, managed staff, and optimized efficiency. Coordinated schedules and handled appointments while ensuring effective communication and support.
Office Administrative Intern
Jefferson State Community College
Jan 2013 - May 2013 (4 months)
Assisted in developing documents and managing scheduling for study rooms. Maintained confidentiality while handling sensitive information.
Education
Degrees, certifications, and relevant coursework
JCJefferson State Community College
Associate of Science, Medical Support Specialist
2011 - 2013
Completed an Associate of Science degree in Medical Support Specialist, focusing on administrative skills and medical office procedures. Developed proficiency in managing office tasks, scheduling, and supporting healthcare professionals.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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