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Dhylles Victoria

@dhyllesvictoria

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Dynamic Front Desk Receptionist with over 10 years of experience.

United States

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What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for growth in administrative and operational management.

I am a dynamic and personable Front Desk Receptionist and Administrative Specialist with over 10 years of experience delivering exceptional customer service and managing office operations. My calm demeanor under pressure and ability to juggle multiple priorities have consistently set a positive tone in the workplace. I pride myself on my magnetic personality, which helps foster a welcoming environment for both clients and colleagues.

Recently, I have expanded my skill set to include social media management and virtual event coordination, showcasing my adaptability in fast-paced hybrid workspaces. In my current role as an Administrative Supervisor and Virtual Operations Manager, I provide virtual administrative support for entrepreneurs and wellness coaches, ensuring smooth operations through effective calendar management and customer service. My experience in designing promotional materials and coordinating logistics for virtual events has further enhanced my organizational skills and attention to detail.

Experience

Work history, roles, and key accomplishments

Current

Administrative Supervisor & Virtual Operations Manager

Current

Self Employed

Jan 2020 - Present (5 years 4 months)

Provided virtual administrative support for entrepreneurs and wellness coaches, managing calendars, emails, and customer service responses. Designed flyers and social media content for events using Canva, and coordinated logistics for virtual events on Zoom and Google Meet.

Virtual Support Services Calendar Management Customer Service Canva Social Media Management Zoom Google Meet CRM Data Entry

Front Office Supervisor

MDU Resources

Apr 2023 - May 2023 (1 month)

Greeted and announced guests upon arrival, distributing visitor passes and managing incoming calls on multiple phone lines. Handled emails via MS Outlook and the office chat system, while also coordinating mail distribution and internal/external events.

Guest Management Outlook)Office Chat Systems Mail Distribution Event Coordination Customer Service Communication Organizational Skills

Lead Front Desk Manager

WebMD

Mar 2013 - Nov 2017 (4 years 8 months)

Served as the primary point of contact for over 100 daily visitors, ensuring a welcoming and efficient front desk experience. Scheduled conference rooms and supported seamless meeting execution, while also partnering with HR for onboarding and orientation processes.

Visitor Relations Conference Room Scheduling Onboarding Event Coordination Customer Service Communication Problem Solving

Front Office Director

Hudson Legal Resources

Nov 2007 - Oct 2012 (4 years 11 months)

Liaised between building security and recruiters to facilitate candidate and client arrivals, ensuring smooth visitor flow. Hired, trained, and mentored new front office staff, and assisted with interview scheduling and job post content creation.

Candidate Interview Scheduling Payroll Management Recruitment Communication Organizational Skills Problem Solving

Recruiting Support Supervisor

Robert Half International

Feb 2005 - Nov 2007 (2 years 9 months)

Scheduled interviews and meetings for recruiting teams, optimizing their workflow and candidate engagement. Processed applications and ensured documentation compliance, while also organizing room bookings and coordinating team-building events.

Recruitment Compliance Event Coordination Administrative Support Organizational Skills Communication

Education

Degrees, certifications, and relevant coursework

Coach Training Alliance

Certification, Life Coaching

Obtained a Life Coach Certification from Coach Training Alliance in 2013. This certification equipped me with the skills to guide and support individuals in achieving their personal and professional goals.

Northern University

Certificate, Social Media Marketing

Completed a Social Media Marketing Certificate program at Northern University in 2015. This program focused on developing strategies for effective social media presence and engagement.

Devry University

Certification, Business Administration

Completed Business Administration Coursework at Devry University, NY, earning a Business Certification. This coursework provided a foundational understanding of business principles and practices.

School of Practical Philosophy

Certificate, Philosophy

Attended the School of Practical Philosophy in New York, NY, in 2016. This experience provided insights into philosophical concepts and their practical application.