Open to opportunities

Lewis Kadzinga

@lewiskadzinga

Message

Customer service professional with 8+ years improving satisfaction and resolving complex issues.

United States

Message

What I'm looking for

I want a customer-focused role where I can resolve complex issues, mentor teams, contribute product feedback, and drive measurable improvements in satisfaction.

I bring over eight years of customer service experience, specializing in inbound support, issue resolution, and client retention. I consistently maintained high satisfaction ratings and reduced call handling times through efficient problem-solving and empathetic communication.

At Comcast I resolved technical issues, contributed product feedback, and promoted a customer-centric team culture that improved retention. In prior retail and call center roles I met sales targets, trained new staff, managed high call volumes, and used CRM tools to keep accurate records.

I hold a Bachelor's in Business Enterprise Development and a diploma in Peace, Leadership and Conflict Resolution Studies, and I am PMD Pro Level 1 certified. I seek opportunities where I can apply strong communication, leadership, and problem-solving skills to enhance customer experience and drive measurable results.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Comcast

Jul 2020 - Aug 2025 (5 years 1 month)

Handled inbound customer inquiries and technical issues, maintaining a 90% customer satisfaction rating and reducing average call handling time through efficient problem-solving and follow-up.

Customer Support Technical Troubleshooting Phone Email Chat Support CRM Escalation Management Customer Retention Conflict Resolution Time Management

Sales Associate

Vintage IT Solutions

Mar 2017 - Jun 2019 (2 years 3 months)

Consistently met monthly sales targets through suggestive selling and product expertise, improved customer retention via personalized service, and streamlined checkout processes to reduce wait times.

Retail Sales Merchandising Inventory Management Customer Relationship Management Training Conflict Resolution Visual Merchandising

Call Centre Representative

KumpelsTeed Materials Distributors

Dec 2012 - Feb 2017 (4 years 2 months)

Managed high-volume inbound/outbound calls, exceeded performance metrics for call handling and satisfaction, processed orders accurately, and maintained detailed CRM records to support sales and logistics.

Order Processing CRM Zoho Customer Satisfaction Data Entry Logistics Coordination