Crystal DiMatteo

Managed a high volume of incoming calls from customers, stores, and associates while navigating multiple systems to aid in answering questions, researching past and present orders and returns, and resolving issues. Communicated professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction.

Managed daily activities of 36 employees across three companies and coordinated, planned, and scheduled weekly company meetings. Developed sales literature, employee handbooks, training material, and ensured 100% OSHA compliance.

Answered all telephone calls for product orders, price quotes, and billing questions, and invoiced and billed customer orders using QuickBooks. Performed production duties, created purchase orders, processed parts, and filled orders.

Managed accounts for multiple businesses and assisted hundreds of customers daily with order changes, questions, concerns, and complaints via phone, email, and chat. Maintained up-to-date knowledge of customer accounts in various CRM programs.

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills in communication, critical thinking, and problem-solving.

Completed a specialized program focusing on floriculture and retail management. Acquired practical skills in floral design, plant care, and the operational aspects of retail business.