Aiyana Kelly
@aiyanakelly
Detail-oriented and motivated Customer Service Representative
What I'm looking for
As a dedicated and results-driven Customer Service Representative, I leverage my exceptional problem-solving skills and proven customer service strategies to drive growth and satisfaction. With a successful background in relationship management, I excel at building customer loyalty, reducing response time, and increasing customer satisfaction.
Throughout my professional experience, I have consistently demonstrated my ability to adapt to new environments, think creatively, and lead teams to achieve exceptional results. My expertise in technical support, communication, and team collaboration has enabled me to provide personalized solutions to customers, driving business growth and loyalty.
I am a strategic thinker with a passion for building strong relationships, and I am committed to delivering exceptional customer experiences that exceed expectations. With my unique blend of skills, expertise, and experience, I am confident in my ability to make a meaningful impact in any organization.
Experience
Work history, roles, and key accomplishments
Remote Engagement Specialist
LHH
Jan 2023 - Oct 2023 (9 months)
Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
Level II Customer Service/Technical Support Representative
Consumer Cellular
May 2022 - Dec 2022 (7 months)
Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Remote Technical Support Representative
State Farm
Mar 2021 - Feb 2022 (11 months)
Provided first-level, remote helpdesk support for internal customers experiencing technical difficulties.
Remote Technical Support Representative
Asurion
Jan 2019 - Nov 2021 (2 years 10 months)
Troubleshoot and resolve tier 1 technical issues daily for Apple and Android devices.
Assistant Manager
Crazy 8
Nov 2018 - Oct 2020 (1 year 11 months)
Supervised day-to-day operations to meet performance, quality and service expectations.
Sales Associate/Visual Merchandiser
Gap
Nov 2013 - Jan 2019 (5 years 2 months)
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Degrees, certifications, and relevant coursework
Aiyana hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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