Open to opportunities

Ledan Bolender

@ledanbolender

Message

I am a results-oriented operations and strategy professional driving growth, process improvement, and team leadership.

United States

Message

What I'm looking for

I seek a data-informed operations or strategy role where I can lead teams, optimize processes, and drive measurable revenue and client outcomes in a collaborative culture.

I am an operations and strategy professional with experience building teams, optimizing processes, and delivering measurable business results across healthcare, investment, and logistics environments. I combine analytical problem solving with hands-on leadership to improve outcomes and operational efficiency.

In prior roles I managed a caseload of 20 clients, improved document-signing efficiency by 20%, helped recover over $2M in revenue, and supported capital raises exceeding $1M for real estate projects. I also led logistics operations of 50+ associates shipping 65,000 packages daily and implemented KPI tracking and CRM workflows to elevate team performance.

I thrive in collaborative, data-driven cultures where I can mentor teams, design process improvements, and translate strategy into execution to drive growth and client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Case Manager

Current

Ohel Family Services

Jun 2024 - Present (1 year 2 months)

Managed a caseload of 20 clients, developing care plans and coordinating rent collection, lease creation, medical referrals, and entitlement counseling to improve client self-sufficiency. Coordinated with psychiatrists and therapists to maintain clients' mental health stability.

Case Management Entitlement Counseling ActiveCampaign Asana MS Office Care Coordination

Supervisor

Revival Home Healthcare

Apr 2023 - Aug 2023 (4 months)

Improved employee document signing efficiency through Excel query audits, increasing signing rate by 20%, and resolved data errors in Forcura and HomeCareHomeBase to reduce outstanding orders by 27% and generate over $2M in revenue. Managed a team of 9+, including 2 remote employees, and conducted quarterly performance reviews.

Excel Forcura Homecare Homebase Team Management Data Analysis Process Improvement Remote Team Leadership

Operations Manager

YDLP Investments

Sep 2021 - Nov 2022 (1 year 2 months)

Analyzed and resolved quality issues on Agora’s investment management platform for 120+ investors, contributing to raising over $1M in capital for commercial real estate projects. Built a podcast launch strategy and created Pipedrive KPI dashboards to drive traffic and evaluate team effectiveness.

Operations Management Investment Operations Agora Capital Raising Pipedrive ActiveCampaign KPIs Client Communication

Operations Manager

Amazon

Jun 2020 - Jun 2021 (1 year)

Managed and mentored two assistant managers and led 50+ associates to process over 65,000 packages daily, reducing missing packages by 5% and improving key performance metrics by over 200%. Used associate feedback and systems engineering to optimize last-mile operations.