Jimmy Lupone
@jimmylupone
Operations and logistics leader improving fulfillment performance with KPI-driven process optimization.
United StatesWhat I'm looking for
I’m an operations and logistics leader with 2+ years at Amazon, where I launched a new fulfillment center, scaled teams of 200+ associates, and delivered triple-digit productivity gains through KPI analysis and process optimization. I’ve led end-to-end operational readiness ahead of schedule and under budget, while maintaining safety, quality, and productivity SLAs across Pick to Rebin and PCF.
My approach blends Lean/Kaizen, root cause analysis, and standardized work to stabilize post-launch performance—such as increasing Pick productivity by 158% in 6 months and cutting new-hire onboarding time by 35%. Earlier roles as Assistant General Manager and Assistant Store Manager strengthened my inventory control, shrink reduction, and customer-focused operations, and my customer service leadership added HIPAA compliance experience and hands-on use of Salesforce and Facets.
Experience
Work history, roles, and key accomplishments
Led end-to-end launch of a new fulfillment center, achieving operational readiness ahead of schedule and under budget. Managed 200+ associates and 8 direct reports, boosting pick productivity by 158% in 6 months and reducing new-hire onboarding time by 35% through standardized work and documented training playbooks.
Improved sales by 28% through inventory optimization, staffing models, and member experience initiatives. Reduced shrink via loss-prevention controls and process audits, and increased member satisfaction by 22% through staff training and workflow changes.
Managed P&L, labor planning, and compliance for a high-volume retail location, aligning daily execution to corporate KPIs. Led inventory control and shrink-reduction strategies and improved customer satisfaction year over year through operational efficiency initiatives.
Lead Customer Service Rep
LifeWise Health Plan of Oregon
Oct 2007 - Feb 2013 (5 years 4 months)
Supervised a call center team, handled escalations, and maintained HIPAA compliance. Used Salesforce and Facets systems to support customer service operations while meeting quality and regulatory requirements.
Education
Degrees, certifications, and relevant coursework
University of Connecticut
Bachelor of Arts, Political Science
2002 - 2013
Earned a B.A. in Political Science from the University of Connecticut between 2002 and 2013.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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