Open to opportunities

Victoria Butler

@victoriabutler

Operations and program leader with 8+ years improving service delivery, leading teams, and expanding inclusive community access.

United States

Message

What I'm looking for

I’m looking for a mission-driven team where I can lead operations and programs, optimize workflows with data, coach high-performing staff, and strengthen customer experience—while expanding access through inclusive, community-focused work.

I’m a community-focused operations and team leader with 8+ years managing programs, leading cross-functional teams, and improving service delivery in fast-paced environments. I’m passionate about expanding access to resources, fostering inclusive learning spaces, and driving community engagement.

I oversee daily operations, manage staff performance, optimize workflows, and deliver impactful programming aligned with organizational goals. In my roles, I’ve coordinated teams to meet timelines, served as a primary point of contact for complex issues, used performance metrics to drive continuous improvement, and led initiatives that strengthened customer experience and retention.

Experience

Work history, roles, and key accomplishments

Current

Tax & Banking Consultant PM

Current

ADP

Jan 2024 - Present (2 years 4 months)

Oversee daily operations across multiple client engagements, coordinating cross-functional teams to meet project goals and service expectations. Use performance metrics and process improvements to enhance operational efficiency and customer satisfaction.

Operational Management Cross Functional Team Leadership Client Servicing Performance Metrics Workflow Optimization Process Improvement

Customer Care Advocate Supervisor

Sunrun

Jan 2021 - Jan 2024 (3 years)

Supervised and developed customer service teams, maintaining service standards and performance goals. Monitored KPIs and led process improvements to strengthen customer retention and resolve escalated concerns.

Team Supervision Customer Service Operations KPIs Escalation Management Process Improvement Customer Retention Customer Experience Quality Assurance

Enterprise Account Manager

CenturyLink

Jan 2018 - Jan 2021 (3 years)

Managed enterprise client relationships and service delivery to ensure satisfaction and retention. Coordinated internal teams, maintained documentation, and communicated with stakeholders to align expectations and improve client experience.

Enterprise Account Management Client Servicing Process Improvement