Dani M
@danim
Senior Operations Manager with expertise in operational efficiency.
What I'm looking for
I am a Senior Operations Manager with over 9 years of experience dedicated to enhancing operational efficiency and driving business development initiatives. My expertise lies in Lean Six Sigma, project management, and data analysis, which has enabled me to successfully launch new logos and improve critical accounts. I thrive in managing large teams and fostering cross-departmental collaboration to achieve measurable improvements in performance and customer satisfaction.
In my recent role at Foundever, I spearheaded the LATAM market expansion through strategic RFI-RFP responses and client engagement, driving significant new business growth. I orchestrated the seamless launch of new client accounts and developed innovative strategies that resulted in measurable improvements in account performance and increased client satisfaction. My ability to analyze financial statements and provide data-driven insights has enhanced decision-making processes for senior management, further solidifying my role as a key contributor to operational success.
Experience
Work history, roles, and key accomplishments
Senior Operations Manager
Foundever
Jun 2023 - Jun 2024 (1 year)
Spearheaded LATAM market expansion through strategic RFI-RFP responses, tailored sales collateral, and client engagement, driving new business growth. Orchestrated seamless launch of new client accounts, establishing operational governance and ensuring smooth transition to routine operations.
Operations Manager
Foundever
Oct 2020 - May 2023 (2 years 7 months)
Managed operations of an extended workforce by initiating and executing strategic initiatives for over 150 employees. Analyzed financial statements and dashboard recaps to provide data-driven insights on product performance for senior management, enhancing decision-making processes.
Customer Service and Quality Supervisor
Foundever
Nov 2018 - Sep 2020 (1 year 10 months)
Analyzed customer feedback pain points, leading to increased survey submissions and improved customer success strategies. Developed new quality assurance tools and processes, establishing metrics and applying industry best practices to meet quality goals.
Customer Service Representative
Foundever
Dec 2017 - Nov 2018 (11 months)
Cultivated client relationships through expert product knowledge, driving customer retention and consistently meeting sales targets. Streamlined order processing and correspondence, enhancing customer satisfaction and operational efficiency.
Executive Assistant
TSC Freight
Dec 2016 - Dec 2017 (1 year)
Facilitated cross-functional discussions, fostering client relationships. Coordinated with finance team to provide timely, accurate financial status updates.
Marketing Assistant
Capstone Real Estate Investments
Feb 2015 - Oct 2016 (1 year 8 months)
Spearheaded leasing initiatives and fostered positive resident relationships, driving tenant satisfaction and retention rates. Conducted thorough market analysis to maintain up-to-date knowledge of competitive rental rates and promotions, informing strategic pricing decisions.
Education
Degrees, certifications, and relevant coursework
University of South Florida
Bachelor of Arts, Criminology
Studied Criminology with minors in Linguistics and Psychology. Gained a comprehensive understanding of criminal justice, language structures, and human behavior.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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