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Dani M

@danim

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Senior Operations Manager with expertise in operational efficiency.

United States

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What I'm looking for

I am looking for a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

I am a Senior Operations Manager with over 9 years of experience dedicated to enhancing operational efficiency and driving business development initiatives. My expertise lies in Lean Six Sigma, project management, and data analysis, which has enabled me to successfully launch new logos and improve critical accounts. I thrive in managing large teams and fostering cross-departmental collaboration to achieve measurable improvements in performance and customer satisfaction.

In my recent role at Foundever, I spearheaded the LATAM market expansion through strategic RFI-RFP responses and client engagement, driving significant new business growth. I orchestrated the seamless launch of new client accounts and developed innovative strategies that resulted in measurable improvements in account performance and increased client satisfaction. My ability to analyze financial statements and provide data-driven insights has enhanced decision-making processes for senior management, further solidifying my role as a key contributor to operational success.

Experience

Work history, roles, and key accomplishments

Senior Operations Manager

Foundever

Jun 2023 - Jun 2024 (1 year)

Spearheaded LATAM market expansion through strategic RFI-RFP responses, tailored sales collateral, and client engagement, driving new business growth. Orchestrated seamless launch of new client accounts, establishing operational governance and ensuring smooth transition to routine operations.

Marketing Collateral Client Engagement Business Growth Account Management Risk Mitigation Performance Analysis

Operations Manager

Foundever

Oct 2020 - May 2023 (2 years 7 months)

Managed operations of an extended workforce by initiating and executing strategic initiatives for over 150 employees. Analyzed financial statements and dashboard recaps to provide data-driven insights on product performance for senior management, enhancing decision-making processes.

Workforce Management Financial Analysis Data Insights Performance Process Improvement Relationship Building

Customer Service and Quality Supervisor

Foundever

Nov 2018 - Sep 2020 (1 year 10 months)

Analyzed customer feedback pain points, leading to increased survey submissions and improved customer success strategies. Developed new quality assurance tools and processes, establishing metrics and applying industry best practices to meet quality goals.

Customer Feedback Analysis Customer Success Quality Assurance Customer Retention Process Improvement

Customer Service Representative

Foundever

Dec 2017 - Nov 2018 (11 months)

Cultivated client relationships through expert product knowledge, driving customer retention and consistently meeting sales targets. Streamlined order processing and correspondence, enhancing customer satisfaction and operational efficiency.

Client Relationship Management Product Knowledge Customer Retention Sales Targets Order Processing Customer Satisfaction Communication Competitor Analysis

Executive Assistant

TSC Freight

Dec 2016 - Dec 2017 (1 year)

Facilitated cross-functional discussions, fostering client relationships. Coordinated with finance team to provide timely, accurate financial status updates.

Financial Reporting Data Integrity Financial Analysis Process Optimization Administrative Support

Marketing Assistant

Capstone Real Estate Investments

Feb 2015 - Oct 2016 (1 year 8 months)

Spearheaded leasing initiatives and fostered positive resident relationships, driving tenant satisfaction and retention rates. Conducted thorough market analysis to maintain up-to-date knowledge of competitive rental rates and promotions, informing strategic pricing decisions.

Resident Relationships Market Analysis Legal Compliance Marketing Strategies Property Occupancy Real Estate Customer Retention

Education

Degrees, certifications, and relevant coursework

University of South Florida

Bachelor of Arts, Criminology

Studied Criminology with minors in Linguistics and Psychology. Gained a comprehensive understanding of criminal justice, language structures, and human behavior.