Open to opportunities

Laura Arzaga

@lauraarzaga

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Bilingual business specialist with expertise in client relationship management.

United States

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What I'm looking for

I seek a dynamic role that fosters growth, collaboration, and innovation.

As a dedicated Business Specialist at AT&T, I excel in delivering tailored wireless and mobility solutions to business clients. My role involves analyzing client needs and aligning them with AT&T products, including IoT and data plans. I have successfully fostered long-term client relationships, ensuring satisfaction and growth opportunities, while consistently exceeding sales targets through consultative selling and innovative solution recommendations.

Previously, as a Branch Manager at PNC, I increased branch revenue by 24% and maintained strong partnerships to assist clients effectively. My leadership resulted in exceeding quarterly goals by 147%, making our branch the top performer in the district across multiple metrics. My experience also includes significant roles at Samsung and T-Mobile, where I managed teams and drove substantial sales growth, demonstrating my ability to lead and mentor effectively.

Experience

Work history, roles, and key accomplishments

Current

Business Specialist

Current

AT&T

Aug 2023 - Present (1 year 10 months)

Delivered tailored wireless and mobility solutions for business clients by analyzing needs and aligning them with AT&T products. Fostered long-term client relationships to ensure satisfaction and retention, consistently exceeding sales targets through consultative selling.

Sales Client Relationship Management Consultative Selling Data Analysis Emerging Technologies Microsoft Office Salesforce

Branch Manager

PNC

Jul 2020 - Feb 2024 (3 years 7 months)

Increased branch revenue by 24% and maintained close relationships with partners to assist clients. Exceeded quarterly goals by 147% and was the top branch in the district for 8 out of 10 metrics for 6 consecutive months.

Revenue Client Relationship Management Sales Goals Team Leadership Performance Metrics Strategic Planning Customer Service Microsoft Office Project Management

Lead Experience Consultant

Samsung

Mar 2017 - May 2020 (3 years 2 months)

Managed performance against established sales goals, increasing sales by 168% year over year across multiple locations. Conducted trainings and implemented market-wide plans for upcoming projects.

Sales Management Training Marketing Planning Customer Experience Performance Metrics Team Leadership Sales Strategy Communication Skills Microsoft Office Project Management

T-

Assistant Manager

T-Mobile

Jul 2014 - Feb 2017 (2 years 7 months)

Managed stores with 8-10 sales representatives, developing employees to understand products and raise store revenue. Achieved top store status in the district for 2 quarters.