Open to opportunities

Olympia Pinckney

@olympiapinckney

I build customer loyalty and business growth through retail operations, account management, and client-focused solutions.

United States

Message

What I'm looking for

I'm looking to contribute my customer account management, retail operations, and team leadership experience in a role focused on customer satisfaction, process improvement, client relationships, and business growth.

At Verizon, I've managed business accounts, strengthened client relationships, analyzed needs, and coordinated teams to resolve issues and improve service efficiency. I've also led account reviews to identify growth opportunities and recommend solutions aligned with business objectives.

My retail leadership experience includes managing store operations, inventory, sales performance, payroll, staffing, and employee training at Verizon and Express. I'm motivated by customer satisfaction, quality, speed, process optimization, and building lasting partnerships.

Experience

Work history, roles, and key accomplishments

Business Account Manager

Verizon

Jun 2024 - Dec 2025 (1 year 6 months)

Developed and maintained strong relationships with business clients to enhance satisfaction and retention. Analyzed client needs to recommend tailored solutions and coordinated cross-functional teams to resolve issues.

Customer Account Management Customer Experience Program Optimization

Store Manager

Verizon

Jun 2023 - Jun 2024 (1 year)

Led daily operations, ensuring high levels of customer satisfaction and team performance. Managed inventory control, trained staff, and analyzed sales data to drive strategic decisions.

Inventory Management Sales Analysis Team Leadership Customer Satisfaction

Solution Specialist

Verizon

Aug 2017 - Jun 2024 (6 years 10 months)

Set example of selling behaviors, provided expert advice on technology, and created a pleasant shopping environment. Achieved sales targets and executed daily operating procedures.

Sales Customer Service Product Knowledge Visual Merchandising Team Supervision

Co-Manager

Express

Nov 2011 - Aug 2017 (5 years 9 months)

Recruited and trained new hires, managed payroll and selling costs, and audited deposit logs. Partnered with store and district managers to develop succession plans.

Recruitment Training Payroll Management Audit Succession Planning