Larasati Varianti Putri

Worked as English Transcriptor at Chemin AI.

• Client guidance in billing operation: Supporting 75+ clients' inquiries per week in end-to-end billing, including payment confirmation, issuing monthly invoices, providing a payment plan, and conducting an investigation for billing discrepancies.
• Managing dispute resolution and security inquiries: Investigating payment disputes through account investigation and monitoring possible meter or sol

- Provide timely support to customers through available communication channels
- Providing solutions to customer regarding payment issue, item return, item information, and order placement
- Identify and escalate priority issues through proper channels when necessary
- Processing payment and client information in a manner that is precise and safeguards the customers personal and payment informatio

Worked as English Language Teacher at English for everyone.

• Providing guidance for prospective students about programs, admission requirements, campus life, and application process.
• Doing daily cold calls and responding to advertisement inquiries to acquire new leads.
• Maintaining communication and records with Salesforce as CRM (Customer Relationship Management) system.
• Developing and maintaining social media presents for local markets through Ins

• Proofreading and translating websites information and other relevant content to the local market
• Assisting events preparations for 10 online and offline events for potential families in Indonesia.
• Engaging and do follow ups with potential families and leads from Sales Forces and internal leads from Meta Advertisement.
• Designing and drafting contents for EF Academy Indonesian website, soc

- Negotiate and close deals for affiliate candidates
- Monitoring and follow up on deals with affiliates
- Assisting with affiliates question and product knowledge

- Assisting in translation and transcribing
- Conducting secondary research for article making on Adaptive Social Protection (ASP)
- Write articles and presentations revolving ASP and other social protection theme.

• Assessed, engaged, analysed problem, and acted as social worker for non-formal acquisition.
• Conducting socialization regarding the role of BPJS Ketenagakerjaan for non-formal workers
in Pondok Pinang Market.
• Did 14 weekly report and final proposal.

• Led and developed five programs for Art Division
• Acted as stakeholder for internal and external matter
• Arranged weekly assessments for ongoing programs

- Interacting and handing out race packs for participants
- Communicating with Runners regarding race packs stocks
- Acting as main communicator between participan

• Assessed, engaged, analysed problem, and created a formal termination process guideline.
• Did 14 weekly report and final proposal.
• Presenting final report to stakeholders.

• Designed 60+ content for BK MWA UI UM social media accounts
• Reviewed and reorganized publication materials
• Mediated media division with other divisions regarding publications matter

• Directed and executed concepts for Majalah Seni Ilmu Kesejahteraan Sosial (JASUKE) HMIKS UI
• Coordinated art submissions from Social Welfare students
• Encouraged and enabled Social Welfare students to participate in art events

• Lead graduation program for graduating members
• Acted as stakeholder for performers and participating members

Worked as Vice Project Officer for JASUKE HMIKS UI 2021 at Himpunan Mahasiswa Ilmu Kesejahteraan Sosial Universitas Indonesia (HMIKS UI).

Jan 2026

Completed the Indonesian International Student Mobility Awards 2023: Undergraduate Path program at University of Zagreb, completing 4 classes:
- Cross-cultural Management (6 ECTS)
- Strategic Human Resources Management (4 ECTS)
- Explaining Social Behavior (4 ECTS)
- Interest Groups and Lobbying in the European Union (5 ECTS)

Jul 2024

Feb 2023 · Expired Feb 2025