Lina Noor Na'ilah

During my career break, I volunteered as an English teacher at an orphanage, focusing on providing educational support and fostering a positive learning environment for children.

Volunteered as an English teacher at an orphanage, focusing on improving children's language skills while providing mentorship and support. Engaged students in interactive learning activities to foster a positive educational environment.

As a Customer Success Specialist, I performed first-level QA tasks, guided users in troubleshooting issues, and collaborated with compliance teams. I exceeded KPIs by solving over 4 chats per hour and maintained a customer satisfaction rate above 90%. My role involved handling challenging users and providing effective solutions while ensuring compliance with company policies.

Handled customer support for multiple clients, providing fast and friendly assistance via chat and email. I developed training programs for new agents and maintained high-quality ticket assessments. Recognized as Employee of the Month and a Top Performer for consistent high-quality responses and effective issue resolution.

As a Customer Success Specialist, I performed first-level QA tasks, guided users in troubleshooting issues, and collaborated with compliance teams. I exceeded KPIs by solving over 4 chats per hour and maintaining a customer satisfaction rate above 90%. I effectively managed challenging user interactions while providing professional support.

In my role as a Customer Support Agent, I handled multiple clients, providing fast and friendly support over chat and email. I consistently exceeded quality assessment scores and developed training programs for new agents. I also managed a team during leads' absence and maintained strong client relationships through proactive communication.

Taught Biology to students preparing for final exams and college entrance examinations, providing both academic and emotional support. Developed lesson plans and tailored teaching methods to meet individual student needs.

As a Biology Tutor, I prepared students for final exams and college entrance examinations while providing emotional support. My role required strong communication skills and the ability to simplify complex biological concepts for better understanding.

Grade: 3.52/4.00

Studied Biology with a concentration in Functional Biology, focusing on Animal Physiology. Achieved a GPA of 3.52/4.00, demonstrating a strong understanding of biological concepts and practical applications.