Adinda Paramita

Handled customer issues and concerns promptly through web messaging, resolving inquiries related to subscriptions, cancellations, and refunds. Maintained high engagement with customers and updated knowledge to ensure satisfaction.

Improved advertising services by reviewing and rating online ads in English and Indonesian, enhancing ad relevance for end users.

Translated and subtitled TV series from English to Bahasa Indonesia, ensuring accuracy and cultural relevance.

Provided live interpretation from English to Bahasa Indonesia for the IB school assessment program over Zoom.

Acted as Team Leader for the Indonesian customer service team, providing support through various channels and managing customer relationships.

Communicated with customers to confirm orders and manage follow-ups, ensuring timely responses to inquiries and complaints.

Provided administrative support for an e-commerce shop, handling product research, translations, and customer inquiries.

Taught reading and writing in English to children, developed lesson plans, and managed the center as the director's representative.

Translated movie scripts and DVDs between Indonesian and English, ensuring accuracy and cultural context.

Provided administrative support, managed customer calls, and entered data for policy management.

Created and taught lesson plans for various subjects to young children, using English as the primary language.

Completed a Bachelor's Degree in Social Science with a focus on Mass Communication, developing skills in effective communication and teamwork.

Earned an Associate’s Degree in Japanese Literature, focusing on the Japanese language and cultural studies.