Open to opportunities

Rizky Amalia

@rizkyamalia

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Customer service professional with a passion for cultural diversity.

Indonesia

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What I'm looking for

I am looking for a role that values cultural diversity and offers opportunities for growth.

With a strong background in customer service and operations, I have honed my ability to work effectively in culturally diverse environments. My experience as a Co-Founder at the Jakarta International Customer Service Institute has equipped me with the skills to identify customer needs and translate them into actionable solutions. I pride myself on my self-initiative and problem-solving abilities, which have been fundamental in providing exceptional service and building long-lasting relationships with both internal and external customers.

Throughout my career, I have successfully managed customer inquiries, handled complaints, and maintained relationships with business partners. My proactive approach allows me to anticipate potential issues and resolve them efficiently. I have also coordinated training programs and prepared various documents to support operational needs. My commitment to continuous improvement drives me to seek out opportunities to enhance the customer experience.

Experience

Work history, roles, and key accomplishments

CoFounder, General Service & Operations

Jakarta International Customer Service Institute

Apr 2019 - Nov 2022 (3 years 7 months)

Led customer service operations, managing relationships with clients and partners. Handled inquiries, complaints, and provided solutions to enhance customer experience. Developed training programs and maintained operational documentation.

Customer Relationship Management Problem Solving Communication Data Management Event Coordination Customer Feedback Analysis Documentation Team Leadership Training Development

Social Researcher

Freelancer

Apr 2019 - Apr 2019 (0 months)

Conducted data collection from 300 respondents in evicted areas, performing interviews and gathering insights for research purposes.

Data Collection Interviewing Research Methodology Communication Analytical Skills

Thematic Teacher

Indonesia Heritage Foundation

Dec 2018 - Mar 2019 (3 months)

Taught financial literacy concepts to students, guiding them in practical buying and selling exercises while managing a year-long project involving students and parents.

Teaching Project Management Communication Student Engagement

Assistant Lecturer

Akademi Keluarga Hebat Indonesia

Sep 2018 - Dec 2018 (3 months)

Coordinated training implementation between lecturers and local government, prepared training materials, and designed learning modules for community development.

Material Preparation Community Development Communication

Education

Degrees, certifications, and relevant coursework

Jakarta International Customer Service Institute

Customer Service

2019 - 2022

Activities and societies: Co-Founder, General Service & Operations

Identified problems from customers and translated them into opportunities. Managed and maintained relationships with existing customers and business partners, assisting with inquiries about order status, payments, refunds, and site operations.

Indonesia Heritage Foundation

Education

2018 - 2019

Activities and societies: Thematic Teacher

Introduced the concept of buying and selling to students and guided them to spend money wisely in traditional and modern markets. Handled a year project for little entrepreneurs involving students, teachers, and parents.

IPB & BKKBN

Community Development

2018 - 2018

Activities and societies: Assistant Lecturer of Community Development

Coordinated the implementation of training between lecturers and the village's government. Prepared training materials such as presentation slides, printout modules, and operational equipment.