Open to opportunities

Aditya Difa

@adityandf

I’m skilled in data analysis, budgeting and financial management, and KPI tracking with hands‑on experience in modern CRMs and other productivity tool

Indonesia

Message

At Teleperformance, I respond to customer inquiries and assist with troubleshooting, billing, and service issues. I also coordinate KYC and AML escalations, prepare audit documentation, and follow data-handling standards.

At the Indonesian Ministry of Agriculture, I supported project planning, monitored budgets, and drafted reports and policy briefs. My experience also includes public relations at Universitas Pendidikan Indonesia and freelance translation between Indonesian and English.

Experience

Work history, roles, and key accomplishments

Current

Customer Expert

Current

Teleperformance

Nov 2025 - Present (10 months)

Provided timely and accurate responses to customer inquiries, ensuring clear communication aligned with international business standards. Assisted with troubleshooting, billing, and service issues, achieving high first-contact resolution rates.

CRM Zendesk Salesforce Blue Zone Communication Skills Troubleshooting Compliance KYC AML Data Handling

Project Supporting Staff

Indonesian Ministry of Agriculture

Dec 2023 - Mar 2025 (1 year 3 months)

Assisted in developing project work, timelines, and resource allocation strategies. Prepared and monitored budgets, coordinated meetings with high-level officials, and drafted official reports and policy briefs.

Project Management Budgeting Financial Management Reporting Coordination Communication Skills Microsoft Office Google Workspace

Public Relations

Universitas Pendidikan Indonesia

Apr 2021 - Jun 2021 (2 months)

Assisted in drafting press releases, media advisories, and pitches. Contributed to social media posts and newsletters, and coordinated press conferences and stakeholder meetings.

Public Relations Press Releases Social Media Event Coordination Communication Skills Microsoft Office

Freelance Translator

Self Employed

Translated and refined literature contents, maintaining linguistic accuracy and flow. Revised and improved the structure of literary texts and interpreted local events between Indonesian and English.

Translation Editing Indonesian English Interpretation