Shantyani Putri Ginting
@shantyaniputrigintin
Customer Service Representative specializing in high-volume OTA support and complaint resolution.
IndonesiaWhat I'm looking for
I’m a Customer Service Representative with experience handling high-volume customer inquiries in the Online Travel Agent (OTA) industry. I’m fluent in Bahasa Indonesia and English, and I bring responsible, detail-oriented problem-solving—especially in environments where I must consistently meet KPI and SLA targets.
At a BPO company supporting a Southeast Asia Online Travel Agency’s digital team, I handled 1,800+ customer cases through 5,000+ emails, live chats, and 800+ outbound calls. I resolved cancellation, refund, and reservation modification requests, coordinated with internal teams and partners, and delivered professional, empathetic communication—especially for sensitive complaints.
Beyond customer support, I’ve supported students as a Teacher Assistant through MBKM Kampus Mengajar, teaching English, literacy, and numeracy while creating teaching tools. I also freelance-transcribed 400+ minutes of Bahasa Indonesia audio with a focus on accuracy and consistency, and I’ve published a research article through my French Literature studies.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Mitracomm Ekasarana
Nov 2025 - Mar 2026 (4 months)
Handled 1,800+ customer cases for an online travel agency’s digital team through email, live chat, and outbound calls. Resolved cancellation, refund, and reservation modification requests while maintaining KPI/SLA performance and customer satisfaction.
Teacher Assistant
SD Negeri Pakintelan 03
Aug 2023 - Dec 2023 (4 months)
Served as a teacher assistant through the MBKM Kampus Mengajar program. Supported teaching English, literacy, and numeracy, and created teaching tools to engage students.
Freelance Transcriber
Freelance
Aug 2021 - Nov 2021 (3 months)
Transcribed 400+ minutes of Bahasa Indonesia audio content with an emphasis on accuracy, consistency, and sensitive-content handling.
Education
Degrees, certifications, and relevant coursework
Universitas Negeri Semarang
French Literature
2020 - 2024
Grade: GPA 3.69/4.00
Activities and societies: Published a research article in a Sinta 5-indexed journal.
Studied French Literature from 2020 to 2024, achieving a GPA of 3.69/4.00. Published a research article in a Sinta 5-indexed journal.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Job categories
Skills
Interested in hiring Shantyani Putri?
You can contact Shantyani Putri and 90k+ other talented remote workers on Himalayas.
Message Shantyani PutriGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
