Looking for a job

Hanna Permata Mulyadi

@hannapermatamulyadi

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Experienced English-speaking customer support specialist with BPO expertise.

Indonesia

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What I'm looking for

I seek a customer-facing role in a collaborative company where I can apply my BPO and payment support experience, grow professionally, and continue improving service outcomes.

I am an English Literature graduate with five years of hands-on customer support experience across multiple companies in Jakarta, and I consistently build strong customer relationships through clear communication and problem-solving.

I have worked in roles including English teacher, customer relations at a bank, English call center agent, visa officer, and customer support specialist for healthcare and FMCG clients, demonstrating adaptability across sectors and channels.

Currently I support payments at a BPO serving a healthcare client, and I bring proven experience with customer service software, Microsoft Office, and both independent and team-based work.

I am a hard worker who seeks growth, continuous learning, and opportunities to contribute effective customer-facing solutions and improved client outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Influx (Pack and Send)

Mar 2025 - Present (1 year 4 months)

Handling customer complain through call and email

Customer Support Customer Success Call Center Google Workspace Google Sheets Logistics Coordination Logistics Operations

Payment Support Specialist

Influx (Client: Clipboard Health)

Oct 2023 - Feb 2025 (1 year 4 months)

Managed payment support operations for Clipboard Health clients, resolving billing inquiries and payment issues to ensure timely reconciliations and client satisfaction.

Customer Support Payment Systems Communication Problem Solving

Customer Relations Management

PT UOB Bank

Managed customer relationships and resolved account inquiries to maintain service quality and customer satisfaction within retail banking operations.

Customer Service Relationship Management Banking Operations Communication CRM

English Teacher

SMK PGRI 3 Bogor

Taught English to vocational high school students, developing curricula and improving student language proficiency through lesson planning and assessments.

Lesson planning Classroom Management Curriculum Development Assessments Communication

English Call Center Agent

Gojek

Provided English-language support for riders and customers, handling inquiries and resolving issues to improve service reliability and user satisfaction.

Call Center Support Customer Support English Communication CRM Multichannel Support

Customer Support Specialist

Alodokter

Handled patient and user inquiries for a health platform, resolving technical and service issues to maintain high customer satisfaction and platform usability.

Customer Support Ticketing Systems Communication Problem Solving CRM

Customer Service Representative

Phillip Morris International (Concentrix)

Provided consumer-facing support for tobacco products, managing inquiries and complaints while maintaining compliance with company policies and service KPIs.

Customer Service Complaint Handling Compliance Policies Communication CRM

Visa Officer

TLScontact

Conducted visa application verification and customer advisory for the French Embassy, ensuring documentation accuracy and compliance with consular procedures.

Visa Processing Verification Customer Advisory Compliance Communication Attention To Detail