Adinda Amara

I am a highly motivated and organized customer support agent with four years of experience in diagnosing and solving customer issues. My journey in customer support has equipped me with the skills to assist customers effectively via email and live chat, while consistently maintaining key performance indicators. I pride myself on being a fast learner and a dedicated team player, always striving to create a friendly and productive workplace culture.

Throughout my career, I have achieved significant milestones, including maintaining under 20 minutes first response time for emails and under 1 minute for live chats. I have successfully solved approximately 40 tickets per day, showcasing my ability to handle high volumes of customer inquiries efficiently. My experience spans various roles, from an internship in translation to my current position as a Customer Service Officer, where I assist sellers and buyers across multiple platforms.