At NCC Education, I manage customer queries through Freshdesk and support centres with learner enrolment through Quartz and data submissions. I also train new centres on registration and submission processes.
At PT Ind Mobitech Service (InDrive), I handled customer queries through live chat, email, and phone, documented interactions in Watchdoc, and followed up on unresolved issues with other departments through Slack.
At PT Innomed Jaya Utama, I supported sales and administration by preparing invoices, quotations, and purchase orders, and managing communications with the principal in Singapore. I also managed HubSpot CRM and supported the Director with HR processes and meeting coordination.
Earlier, at PT Panca Kusuma Raya, I worked on business development for Water Treatment products, including researching potential customers, preparing proposals, and handling tender requirements. At PT Transworld GLS Indonesia, I handled export documentation, including House B/L and Master B/L.
