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Ezra Atalya Agatha

@ezraatalyaagatha

I drive enrollment growth, banking sales, and customer satisfaction through consultative client relationship management.

Indonesia

Message

What I'm looking for

I'm looking for customer success, account management, client relationship, enrollment, or sales opportunities where I can strengthen customer relationships, exceed performance KPIs, and deliver seamless customer experiences.

I've delivered customer success, sales growth, and relationship management across higher education, banking, public service, and customer support for more than 13 years.

At Scala Learning, a UTEL University partner, I guide more than 100 prospective students monthly through admissions and enrollment while maintaining a 95% enrollment KPI and 95%+ student satisfaction.

At Bank Rakyat Indonesia, I generated 40+ banking product sales per month through consultative selling and served 80–120 customers daily while achieving 100% monthly KPI and 95%+ productivity.

I use CRM platforms, stakeholder collaboration, and clear communication to resolve concerns, strengthen long-term relationships, and create seamless customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Enrollment Advisor

Current

Scala Learning

Feb 2025 - Present (1 year 7 months)

Guided over 100 prospective students monthly through the admissions and enrollment process, maintaining a 95% enrollment KPI. Managed high volumes of communications and maintained accurate CRM records.

CRM Admissions Enrollment Customer Relationship Management

Universal Banker

Bank Rakyat Indonesia

Feb 2023 - Nov 2024 (1 year 9 months)

Generated 40+ banking product sales per month through consultative selling, contributing to branch revenue growth. Strengthened customer relationships and supported branch sales initiatives.

Consultative Selling Cross Selling Customer Relationship Management Banking Compliance

Customer Service

Bank Rakyat Indonesia

Oct 2019 - Feb 2023 (3 years 4 months)

Served 80–120 customers daily while consistently achieving 100% monthly KPI and maintaining 95%+ productivity. Resolved customer concerns efficiently and promoted banking products.

Customer Service Problem Solving Banking CRM

Administrative Assistant Intern

Ministry of Foreign Affairs of the Republic of Indonesia

Jan 2019 - Jul 2019 (6 months)

Supported administrative operations for the American & Europe II Division by preparing reports and maintaining official documentation. Coordinated communications between internal departments and external stakeholders.

Administrative Support Documentation Data Management

Liaison Officer

Universitas Pamulang & DPRD Tangerang Selatan

Jan 2016 - Jan 2019 (3 years)

Served as the primary liaison between clients and internal teams, ensuring clear communication and successful project execution. Maintained 95% customer satisfaction and coordinated project delivery.

Project Coordination Stakeholder Management

Call Center

PT Mindobuwana

Mar 2015 - Dec 2015 (9 months)

Handled high volumes of customer inquiries via phone and email while consistently meeting productivity and response-time targets. Resolved customer complaints efficiently and maintained accurate CRM records.

Customer Service CRM Problem Solving

Private Teacher

Self Employed

Jan 2013 - Jan 2015 (2 years)

Designed engaging lesson plans tailored to individual learning needs for primary school students. Built strong relationships with students and parents through regular progress updates and personalized support.

Teaching Coaching Lesson Planning