Elaina Turner

Showed empathy and support to members during difficult healthcare situations, providing clear guidance on healthcare plans, billing, and provider options. Advocated for members by coordinating with providers and insurers to remove barriers to care, working collaboratively with internal teams to ensure accurate and seamless service.

Assisted with office work, including filing paperwork and distributing important documents. Managed all affairs for a client, including scheduling doctor appointments, assisting with bathing, and distributing medication.

Demonstrated professional conduct and promoted a positive image in face-to-face and telephone interactions. Fostered teamwork through mutual respect and positive interdepartmental relationships, while continuously engaging in educational processes to remain knowledgeable of hospital operations.

Multi-tasked and prioritized effectively in a fast-paced environment, demonstrating strong organizational and communication skills. Utilized multiple systems seamlessly to provide efficient service to members, showcasing deep problem-solving abilities and ownership of issue resolution.

Assisted customers with operating their satellite service, providing customer service in a leadership role. Made adjustments as requested and utilized resources to provide satisfactory solutions.

Credentialed applications for Providers in Ohio and surrounding states for ODM, handling inbound calls to assist providers with application completion and sign-in issues. Managed a high-speed email box, responding to providers and working through service desk tickets.

Received inbound calls assisting customers with inquiries regarding orders and major appliances, ensuring accurate delivery and warranty information. Processed returns and collaborated with vendors to ensure correct order fulfillment.

Handled incoming calls from customers regarding investment plans, processing requests and assisting with online access. Made outbound calls for information and helped select suitable investment plans for college needs.

Maintained and updated reference materials, assisting with Standard Operating Procedures and providing coaching to representatives. Communicated with claims adjusters and pharmacies to ensure correct billing and obtain prior authorizations.

Received inbound and outbound calls regarding deceased party accounts, working with families to resolve debt issues. Assisted attorneys with confidential information and managed fax communications related to client accounts.

Responsible for daily office operations, reviewing and answering correspondence from clients via email. Deemed companies eligible for bank products and prepared documents for clients, handling daily inbound calls.

Placed outbound calls to existing customers for survey questions, meeting daily and monthly performance measures for call volume. Designed and formatted surveys and gathered data on competitors for internal use.

Completed a college preparatory curriculum at Eastmoor Academy, focusing on foundational subjects to prepare for higher education. The program aimed to equip students with essential academic skills for future collegiate pursuits.