Amaka Enilo

Prevented key account losses by researching discrepancies and correcting problems; scheduled patient appointments and verified insurance information while leading support teams across multiple time zones to improve service delivery and meet sales quotas.

Processed applications and ensured sound decisions to fulfill customer needs, handled complaints, logged contacts accurately, and generated monthly reports to support management.

Provided high-level customer service and acted as liaison between customers and management, resolving complex issues, handling inbound/outbound calls, and contributing to cross-functional projects to maintain satisfaction.

Documented customer interactions to track requests and solutions, assisted with payments and account setup, de-escalated issues, and relayed customer feedback to marketing to improve service and retention.

Maintained call control and processed service desk tickets, assisted customers with inquiries and transactions, monitored dispatch communications, and documented operations to meet productivity goals.

Coordinated and finalized sales proposals, implemented consultative sales techniques to exceed targets, fostered customer relationships to expand the client base, and prepared productivity reports to track trends.

Attended University Ado Ekiti with training in business administration and Microsoft Office; coursework supported customer service and administrative roles.