Cat Gallegos

I am an experienced healthcare customer service professional with eight years focused on member advocacy, care coordination, and resolving complex healthcare issues with empathy. I specialize in explaining Medicare benefits and guiding members through healthcare processes.

At UnitedHealth Group I conducted outbound and inbound calls to connect members with services, schedule appointments, arrange non-emergency transportation, and research claims to expedite processing. I served as a liaison between members, families, physicians, and facilities to ensure seamless care.

My hands-on home health work included personalized support, emergency management, and reliable documentation while collaborating with cross-functional teams to improve comprehensive care. I consistently prioritized patient safety, comfort, and clear communication.

I hold an Associate in Arts from Tarrant County College and bring practical knowledge of CRM systems, contact center technology, HIPAA, and Microsoft Office. I am driven to improve patient satisfaction and streamline healthcare processes through advocacy and precise operational support.