Open to opportunities

Martha Edge

@marthaedge

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Reliable customer support professional with over a decade of experience.

United States

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What I'm looking for

I am looking for a role that values customer-centric approaches and offers opportunities for growth.

I am a reliable and resourceful professional with over a decade of experience in customer support, operations, and care coordination. My background has equipped me with the skills to manage high-volume calls, troubleshoot issues, and maintain accurate records while delivering empathetic, solutions-focused support. I am known for optimizing workflows, resolving conflicts, and ensuring seamless communication across teams and platforms.

Throughout my career, I have coordinated and managed over 300 medical appointments, ensuring consistent access to critical care for a disabled parent. My experience as a customer service representative has honed my ability to handle high-pressure situations, contributing to customer satisfaction and loyalty retention. I bring a calm, detail-oriented approach that drives efficiency and enhances customer satisfaction, whether assisting clients virtually or managing behind-the-scenes logistics.

Experience

Work history, roles, and key accomplishments

Current

Direct Support Professional/Caregiver

Current

Self Employed

Jan 2012 - Present (13 years 6 months)

Coordinated and managed over 300+ medical, physical therapy, and occupational therapy appointments across a 10+ year period, ensuring consistent access to critical care and enhancing long-term treatment outcomes for a disabled parent. Provided daily personal care 7 days a week, including bathing, meal preparation, medication reminders, and linen changes, maintaining a clean, safe, and dignified en

Care Coordination Personal Care Medication Management Scheduling Communication Conflict Resolution Data Integrity Remote Management Problem Solving Resource Allocation

Paraprofessional

Duval County Public Schools

Jan 2011 - Dec 2012 (1 year 11 months)

Supported instruction across 2 classrooms with 26 students each, assisting in kindergarten math, 4th grade reading comprehension, and 5th grade standardized test preparation to boost academic performance. Collaborated with lead teachers to develop and implement individualized learning strategies, contributing to measurable improvements in student engagement and subject mastery.

Lesson planning Classroom Management Health Screenings Data Entry Team Collaboration Problem Solving Workflow Optimization

Customer Service Representative

Teletech

Jan 2010 - Dec 2011 (1 year 11 months)

Handled an average of 80–100 inbound calls per day in a high-volume, fast-paced virtual call center environment, assisting Best Buy customers with inquiries related to the My Best Buy Rewards Program. Resolved account issues, provided program explanations, and processed reward redemptions, contributing to high customer satisfaction and loyalty retention.

Customer Service Inbound Account Management Data Entry Troubleshooting Quality Assurance Performance Metrics Problem Solving Communication

Technical Assistant

Southeastern Aluminum Products

Jan 2005 - Dec 2008 (3 years 11 months)

Processed an average of 50 custom and stock orders daily for residential and commercial shower enclosures, consistently meeting 1-2 day turnaround times in a fast-paced, detail-oriented production environment. Authored and implemented the company’s first training manual for order processing, enhancing onboarding efficiency and standardizing workflow procedures.

Order Processing Customer Service Workflow Optimization Mentorship Operational Continuity Data Entry Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Edward H. White High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge and skills across various subjects. Prepared for further education and professional development.