Open to opportunities

Lacey Sheffler

@laceysheffler

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Experienced customer service professional with strong leadership, medical assisting, and billing expertise.

United States

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What I'm looking for

I am seeking a customer-focused role where I can apply my call center, billing, and supervisory experience to improve operations and deliver exceptional service.

I am an experienced customer service professional with a background in call center support, retail management, and medical assisting. I consistently deliver empathetic, accurate service across high-volume channels and maintain strong CRM and documentation practices.

As a store manager I led operations, inventory control, vendor negotiations, staff training, and community outreach to improve sales and customer satisfaction. In call center roles I handled billing inquiries, refunds, payment processing, and technical troubleshooting while meeting performance metrics.

I bring proven HIPAA-compliant medical office support, appointment scheduling, insurance verification, and EHR experience alongside strong communication, organizational skills, and a track record of reliability and continuous improvement.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Alorica

Mar 2021 - Jul 2025 (4 years 4 months)

Provided high-volume inbound customer service, resolving billing and account issues while maintaining CRM records and consistently meeting performance metrics from March 2021 to July 2025.

Customer Service CRM Billing Support Email Support Multi Line Phone Systems Written Communication Payment Processing

Customer Service Representative

Etech Global Services

Jul 2017 - Jan 2021 (3 years 6 months)

Handled customer inquiries and technical navigation, processed billing and refunds, and maintained detailed CRM records while participating in ongoing training from July 2017 to January 2021.

Customer Service CRM Technical Support Billing Support Active Listening Troubleshooting Training

Store Manager

Falcon Food Mart

Apr 2014 - Oct 2016 (2 years 6 months)

Managed store operations including sales, inventory control, vendor relations, staff supervision and training, and implemented initiatives that improved customer satisfaction from April 2014 to October 2016.

Store Management Inventory Control Staff Supervision Vendor Management POS Training Customer Service

Medical Assistant

West Florida Primary Care

Jun 2011 - Oct 2013 (2 years 4 months)

Assisted clinical staff with patient exams and procedures, took vital signs, managed EHR records, supported billing and insurance verification, and ensured HIPAA compliance from June 2011 to October 2013.