Lacey Sheffler
@laceysheffler
Experienced customer service professional with strong leadership and attention to detail.
United StatesWhat I'm looking for
I am an experienced customer service professional with a background in call center support, retail management, and medical assisting. I consistently deliver empathetic, accurate service across high-volume channels and maintain strong CRM and documentation practices.
As a store manager I led operations, inventory control, vendor negotiations, staff training, and community outreach to improve sales and customer satisfaction. In call center roles I handled billing inquiries, refunds, payment processing, and technical troubleshooting while meeting performance metrics.
I bring proven HIPAA-compliant medical office support, appointment scheduling, insurance verification, and EHR experience alongside strong communication, organizational skills, and a track record of reliability and continuous improvement.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Alorica
Mar 2021 - Jul 2025 (4 years 4 months)
Provided high-volume inbound customer service, resolving billing and account issues while maintaining CRM records and consistently meeting performance metrics from March 2021 to July 2025.
Customer Service Representative
Etech Global Services
Jul 2017 - Jan 2021 (3 years 6 months)
Handled customer inquiries and technical navigation, processed billing and refunds, and maintained detailed CRM records while participating in ongoing training from July 2017 to January 2021.
Store Manager
Falcon Food Mart
Apr 2014 - Oct 2016 (2 years 6 months)
Managed store operations including sales, inventory control, vendor relations, staff supervision and training, and implemented initiatives that improved customer satisfaction from April 2014 to October 2016.
Medical Assistant
West Florida Primary Care
Jun 2011 - Oct 2013 (2 years 4 months)
Assisted clinical staff with patient exams and procedures, took vital signs, managed EHR records, supported billing and insurance verification, and ensured HIPAA compliance from June 2011 to October 2013.
Education
Degrees, certifications, and relevant coursework
DCDallas College
College coursework, Business Management and Administration
2019 - 2020
Completed college-level coursework in Business Management and Administration at Dallas College from August 2019 to December 2020.
Pensacola Junior College Collegiate High School
High School Diploma, High School
2008 - 2008
Completed high school diploma program at Pensacola Junior College Collegiate High School in August to December 2008.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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